Hilton Garden Inn Richmond Airport

Unfortunately, our experience was extremely disappointing. The room’s door lock was malfunctioning, the bathroom floor was dirty with a white powdery substance, there were no towels, washcloths, or soap provided, and there appeared to be black mold on the curtains. Additionally, the indoor pool was too cold to enjoy, and the hot tub was completely out of service. When I reported these issues to the front desk, I was informed that the hotel’s systems were down.

Great staff

First room we received had a broken toilet. The room that was booked for 3 people had just 2 towels and one was already dirty. When asked for more towels, it took the receptionist 6 hours, a follow up call that was unanswered, and a second trip downstairs to be given the towels. One of those replacement towels also seemed dirty and already had someone’s hair in it. During our entire stay there was no turnover service for the rooms including picking up trash.

We loved the opportunity for having food and spirits! We loved that the room was comfortable. The key system was not working so every time we needed to get back in the room the receptionist had to take us to our room to open it. They made the best of an unfortunate situation.

excellent hotel that wax very clean and close to everything

Nice, quiet and cozy hotel.

No complaints- everything was good. The listed times of the kitchen being open should be better adhered to because on two occasions the close time of the bar and the kitchen listed one time yet the bar and kitchen were closed an hour prior to that listed time. on another occasion I and My party were personally told that the bar would close at 10:00 PM however when arriving at 9:15 we were told that the bar had closed at 9:00. Food was good and staff was friendly.

She needs to be thanked !

Great staff that was helpful with check in and shuttle process. They were VERY accommodating to my travel schedule! I'd stay here again in a heartbeat!

All good

Nice clean hotel. Fairly quiet despite its proximity to the airport. The bed was comfortable and I slept well.

Good

The location is very close to the airport, a Wawa, and a nice store called At Home. Staff at the front desk were very helpful and attentive. The lobby is very modern. The breakfast costs extra, but in my opinion it’s good. The tv in the room has streaming apps available such as Netflix, YouTube, Apple TV. The bathrooms are stocked with liquid hand soap, lotion, shampoo, conditioner and body wash. The room, however, appeared as if it has not been deep cleaned. There was dust on the walls, the desk was sticky, there were nail clippings on the ground. The window curtains appeared dusty. The air conditioner did not work (would not shut off). The rooms could definitely use deep cleaning and air conditioner maintenance. Overall, I would say that my stay was fine (3.5/5). My feedback to the staff is to keep being so kind and helpful because it truly made me and my mother feel very welcomed and appreciated. But also, please deep clean all of the rooms to ensure they meet the established standards.

Breakfast buffet was $15 a person and didn't look any better than a hotel that offers free breakfast. To sum up our stay...yuck!

The property needs to be updated.

Great service from staff and the location was perfect for our stay. Our room was clean and the overall hotel was nice! My sister and I booked a 2 queen bed room weeks before our stay, but when we arrived we were given an “upgrade” that was a king bed suite with a pullout couch full of springs. They were fully booked so we had no choice but to share a bed because there was no way either of our backs could bare those springs!!! Not sure if our late check in resulted in this “upgrade” it was a big event happening that weekend, so we understood but still didn’t like that part of our stay! Haha! Next time we will arrive before check in!!

The room was excellent. There was a huge communication error as we needed a ride from the airport to the hotel. The front desk staff member who answered the phone told me the white van would have Hilton Garden Inn on it and would be there in 5 or 10 minutes. After 45 minutes I called again and they said the van would be right there. Well the van that showed up had Airport Hotel Shuttle on it, and NOT Hilton Garden Inn. We made a reservation for the shuttle back to the airport and it was exactly on time.

Room was clean. Staff was helpful.

Great Location. Close to airport, shopping and a few restaurants

Subpar staff at front desk.