Carlton Oaks Lodge, an Ascend Collection Hotel

Great stay

The room was clean and it is a quiet environment. The price is affordable. There were a few ants in my room but not really bad.

Staff snub

Guy snub

Nothing Everything. The beds were awful. The room was so dark. The curtains were broken and the tub drained so slowly.

Room was clean, AC was cold, bed was very comfortable. Staff was accommodating to my early check-in and late check-out. Highly recommend!

This was a perfect place to stay for a family. We had the pool to swim in after long days of baseball and the jacuzzi to relax in. The staff was amazing they cleaned everyday for our 6 night stay provided us with waters, coffee, and clean towels everyday. The beds were comfortable and the property was quiet at night. Everyone was very friendly and accommodating. A breakfast would have been nice being we were in and out and in a hurry for baseball but that’s just us being picky cause we’re rushing constantly.

Check-in was efficient and staff were friendly. As we were approaching the stairs with all our luggage, we noticed a ramp directly to the second level, making arrival painless. The beds were comfortable and the grounds were clean and nicely landscaped. We didn't spend enough time on the premises to enjoy the pool or restaurant, but if we ever return, they looked like inviting and nice quality options. I personally loved that there was plenty of non-floor space to place our bags. We spotted a wild rabbit and a fox enjoying the outdoor space! ...at different times, not together ;) Carpet could use a deep cleaning and I'd prefer the decorative pillow shams not be there, as they are in contact with the clean pillow cases we lay our heads on. There were also some ants in the bathroom. Not an infestation - they were likely looking for water during the heat wave. The air conditioner gave off an unpleasant smell after running awhile.

Easy check in, friendly staff. It seriously needs a remodel. NOT WORTH $200 a night! It smells musty, poor air circulation, very dim lighting in closet area, really loud air conditioning. My bath towel was shredded! Curtains didn't close all the way and were torn at top. I had to prop a pillow against them for privacy. There is no microwave! Sink drain was corroded. I won't stay there again.

It’s not the nicest, the golf course is all dirt. Felt like a dirty motel.

After check in we went out to dinner and came back to find our door open. That was Friday night. Saturday we had the same problem our door didn't lock. We reported to the front desk and nothing was done about it. No room upgrade, no discount. We didn't feel safe to leave our room.

Pleasant

Very cool setting/location with the golf course and a view of the hills view right there.

Nice place to stay. The motel is older but the room was very clean, paint appeared fresh, the room was large and the furniture was in good shape. The bed was comfortable and the AC worked well to cool the room quickly. The bar had very good food and the prices were very reasonable. I would definitely stay there again. Only complaint regarding the amenities is that I wish the bar was open later.

I had no idea breakfast was included or anything about the property or our stay. The front desk person was rude said zero words to us when we checked in. He was annoyed he had to even get up from his chair to deal with us. I can’t believe what I paid for the room. This property should be $100/night for what you’re getting. The rooms are so dark and dingy. Carpets are old. Room had cobwebs everywhere. Shower barely worked. Tv barely operates. Had to spend forever to get it to work. WiFi was slow. Not enough outlets for two people to get ready or do anything. I’ve now stayed here 3 times simply because it’s located near my family but I won’t be back anymore. It didn’t used to be this much of a rip off but I felt like I got bamboozled this time with the price. What a waste of money.

Room could have been a little cleaner. For example there was a lady's hair tie in the bathroom when we checked in, and the carpet was dirty enough to black the bottom of your feet after a shower. If the carpet was cleaned more frequently, that would solve the only major issue. We've stayed here before and I don't mind coming back

Exceptional

The staff was exceptional and the restaurant and pool were amazing. Will definently be back!

The person was never at the front desk, no coffee.

Room was large The person was never at the front desk, no coffee.