Braston Augusta by Castelo Itaipava

Breakfast good

Air conditioning noise

Cheap for the area and close to restaurants and bars. The room is basic. There's nothing that would stand out. It looked clean.. .. until we discovered cockroaches of all sizes and shapes. I took picture of at least 10 (different ones within 20 minutes). Quickly told the staff about it who.. sent someone up WHILE we were in the room and sprayed some sort of chemical throughout the room WHILE we were present, then left. We checked out early. On top of this, Booking.com is trying to give us $13 euros in reimbursement (R$82) which is laughable. I've been using booking.com for years. Highest level Genius here. But after this I will think twice using it as their customer service is subpar. Once you send a message you cannot update it until they respond, once you press the send button again the chat with customer service closes and now it's been closed for days even though it says they respond in 24 hours. So DO NOT STAY at Braston Hotel in Sao Paulo. DO NOT use Booking.com as their customer service isn't gonna really help. Not my first rodeo with them. Last they wouldn't repay for a hotel that wasn't honored by the hotel, only after lengthy back and forth, and months later.

I am really impressed, what a find. I usually stay in another hotel in Frei Caneca, around the corner, but they over charged me £50 and refused to rectify the mistake. So on my return from Bahia, I cancelled the said hotel and booked the Braston last minute. I am so happy I did, its a wonderful hotel, friendly helpful staff, large spacious, well decorated room and bathroom, amazing breakfast. Brilliant location, Parque Augusta across the road, gyms, bars, clubs and restaurants all near by. Its the best, I have already booked, to stay again in June, Love this hotel. Nothing, it was all wonderful.

Location was good but the hotel very bad, bed super uncomfortable, the handle for the shower didn’t work, room was dirty, dust and garbage under the bed. Wouldn’t stay at this place my next time in São Paulo

Many options at the breakfast No power socket or charger port at near the bed

Exceptional

The localization It’s not very clean

Good

Efficiency, easy, breakfast was great, missed pao de queijo though nothing really

It was good could improve cleaning

Breakfast. Facilities very old.

The staff was super friendly, the room was clean and we enjoyed the delicious breakfast. The hotel is a bit outdated and needs a bit of paint on the inside. The floor in the shower had a few small tiles missing and the bed is a simple one with springs which you feel when laying down. There's enough space in the room, but that doesn't make up for the price.

Breakfast, bathroom

Pleasant

Nothing Dirty room Stinky halls Noisy neighborhood

Pleasant

The staff were super friendly. The rooms are very clean. There is room service every day. The location is close to shops, shopping malls and many attractions. The breakfast buffet was exceptionally large, varied and very tasty. Everything is freshly prepared and kept clean. The room furnishings are very outdated. The pillows need to be replaced. As the air conditioning is attached to the outside of the building, it is very noisy when it rains.

The breakfast were very simple. I didn't like the fruit salad.. very limited possibilities

The staff was really kind and the location is very practical if you want to walk the city or use the subway. My room had an inactive communicating door with another room and it was a bit noisy.