Hotel Heritage

The on-site parking looks messy and crammed.

The hotel is in a good location, breakfast is great and the staff is very friendly Sadly the WIFI was horrible. Since our stay was business related we could not work at the hotel and had to use a restaurant across the street.

Pictures are selling much more than the actual hotel delivers

The facility was okay. Nothing bad to say. The rooms are extremely small.

Wonderful property wonderful area!

No good experience to share. Simply Overated! No one speaks English to begin with, including the manager! Then, they keep a territorial dog in the front desk lobby, which makes it hard to feel safe. They ignored all our messages from the beginning of our booking until after a week of checking out to get our refund. Misrepresentation of services that they can offer and accomodate. Our room was infested with ants and bugs, not a healthy environment, while on vacation. They switched us to a different suite but we had to pay extra money. Then we had to deal with construction noise in our new suite that we paid extra for. We had to leave after 4 nights instead of staying longer, for we had a miserable experience. This property gives a bad reputation to Booking.com. Something needs to be done! Thanks.

Great location, nice pool, excellent breakfast. Very friendly staff

The location is in a beautiful area. It is within walking distance to everything. There are a lot of restaurants nearby. Avenida Paulista is within walking distance. I also liked that the hotel holds your bag for you if you arrive earlier than check-in time. We booked the hotel for its hot tub, however, the water in the hot tub was not hot. The pool was actually warmer than the hot tub.

Great location, comfortable and amazing breakfast! N/A

The location is very good and the staf of the restaurant was very friendly and helpful and some of the staff of the lobby. Most of the staff at the lobby is not helpful and not friendly at all. One of the most unfriendly hotels I have ever stayed however some of the staff was very nice. Some of the staff are not willing to give any information or are not nice spoken or helpful at all. When calling for transportation some will only call the taxi that they work with. Those taxi can charge much more and take longer routes. One of the taxi drivers charged us twice the price for the ride. They also tell you the card is not accepted and you can not immediately check is you have been charged. Make sure you have the uber app and request your own transportation.

Nothing.

No electricity

I’m a touring musician and I come through town often to play shows…it’s my favorite place to stay at in São Paulo, I love the neighborhood… the hotel is chill and has a lovely pool and sauna…

There was very heavy perfume in the lobby and common areas that was overpowering and difficult to tolerate. I also had an allergic reaction to the sheets and was forced to sleep in my clothes. In general, they use very heavy perfume chemicals.

Location to reach points of interest around the city, with many nearby restaurants to eat in evening. Breakfast was also good, offering diverse choices. You need to ask for a safe to be put in room, lighting is poor, the key deactivated and I had to walk down 10 floors. Pool is very small so wasn't motivated to ask for towels at desk that you have to return within an hour.

A few more options, such as vegetables or soup, could be added to the breakfast.

Great location in the city. The hotel has some fantastic amenities available, including a fantastic breakfast. Our room had a balcony with a view looking out directly over the city. Great restaurants and other attractions nearby!

Very good

The room is quite small, smaller than the photos may indicate. But it was very comfortable and clean, the staff was very kind and the location was great!

The beds was comfortable, the room was quiet, the location was great for me, and I enjoyed the sauna.