Hampton Inn & Suites Schertz

1. There was construction going on at the time of my visit. I wish I had known this before hand. 2. The purpose of the trip was to watch WWE Premium Live Events (PLEs); however we were not abl eto connect our phone to the in room TV to watch the PLE. The staff was not knowdlageable to tell us what we needed to do. We even purchased a TV from Walmart to connect to the hotel's internet, but it still did not work.

Location, space, handicap accessible, parking, breakfast,clean staff friendly Fresh fruit, grits bacon one day.

When I arrived to the property for a two night stay, I was told that I had already checked in and I reassured them I had not. The hotel called my room and realized they gave a different family my room because we had the same last name and the hotel was now full. I was shocked at what I was hearing. I was then told that I didn't book the stated room that I booked, the suite with a kitchenette and a pull out couch. I reassured the front desk that I did and eventually was told that she realized what I was talking about, but it was Expedias fault because it happens all the time and they overbook their hotels availability. The front desk in the evening were so casual and acting like this happens all the time. I book through Expedia often and I have never experienced such a poor situation. After about 30 minutes, I was finally given a standard 2 queen room, where I had 3 people sleeping in the same bed and it was extremely uncomfortable and frustrating. I was asked to put all of my belongings behind the front desk in the morning because they needed to clean my room and move me to another room the next day. I said absolutely not, I'm not putting all our stuff behind their front desk for their mistake. On night 2, we were able to move to the assigned room but it was still such a hassle and exhausting. We paid for the suite and got a standard room the first night after pleding with them to give me a room and we were able to get the paid room the second night.

We found everything accommodating and to our liking. Hotel has a great location, also. Breakfast was good and allowed starting your day without a rush.

Beds were comfortable and room was clean. There is nothing g nice I can say about the breakfast. Just not good.

Room was dirty, we booked a suite with 2 beds and a pull out sofa. We only got 2 beds so I had to sleep on the floor so my wife and kids could sleep on the beds, because the didn’t have any extra rooms or pull out beds.

Spacious room, comfortable bed, good breakfast options, however room could be kept up a little. There were two dead scorpions in the bathroom light fixture.

Nice size rooms. Convenient location . Great stay for sightseeing

The Hampton was a total gem especially for the relatively low price. Very clean, helpful staff and an adequate breakfast to boot. Beds also slept well and the hotel is well sound proofed. Highly recommend.

Hotel was clean and well maintained. Front desk staff were very friendly. Breakfast lady was very nice and attentive. Bed was comfortable and our room was spotless. Definitely recommend staying here.

Location was great for what we needed Did not like that it was under renovation without notice

Enjoyed our stay. The property is currently going through renovations. Rooms are big and staff very professional.

Great stay

Very good

Staff was professional

Hotel was perfect for our stay. Staff was professional

Location was great and convenient!! Pool was nice and clean!! Room was good and comfortable!!

Location Construction.. had to walk outside and around the building to get to front desk. No water was offered. Ice machine empty. Was not what I’m used to from Hampton

Clean and spacious rooms. We had a person call our room who was staying in the room below us to complain about the noise. We had literally just walked into our room. I didn't feel safe or comfortable with another guest contacting us directly in our room. I advised the person attending the front desk that if the guest is traveling for business she should prepare for some noise in a hotel. We were traveling with small children and one was extremely tired and fussy, we didn't need the additional stress of another guest.

We had a person call our room who was staying in the room below us to complain about the noise. We had literally just walked into our room. I didn't feel safe or comfortable with another guest contacting us directly in our room. I advised the person attending the front desk that if the guest is traveling for business she should prepare for some noise in a hotel. We were traveling with small children and one was extremely tired and fussy, we didn't need the additional stress of another guest.