Mountain Aire Inn Sevierville/Pigeon Forge

The room was very small and the bathroom was even smaller. The queen bed was so hard it was like sleeping on rocks and we stayed there for 5 days. Front desk person was very rude to us first thing until she found out it was our first time coming there.

Very clean staff was good

Nice and cozy place to stay

Very very clean. Love it

This hotel was out of the main madness!! Our first visit here. Definitely will stay again. **IMPORTANT** ask yourself what you are wanting from your hotel. We had no plans to spend time at the hotel. An hour here or there swimming was it. Our main thing was sleeping at night. Beds were great, could have used another pillow. No I didn’t not ask for 1 might have been able to get one of if I asked but wasn’t that important. If you want a resort to stay and play at all day this is not for you. If you great price, no crazy crowds, clean place to sleep this is for you!!

Great value. Clean room and quiet.

Wanted to love this place. It is clean overall, but I had serious problems with the a/c in one of the rooms in my suite. My kids and I stayed 3 nights, the first night we got there, I noticed the a/c in the back room smelled like mildew. That was annoying but common for those types on a/c wall units. The second night was the same. On the 3rd day my kids and I came back to everything in the suite damp. EVERYTHING. I called the office and said I thought the dehumidifier in the back room is bad, and that the air is coming out cold, but its 80% humidity outside and its just pushing moisture into the rooms. She went on a rant about how people come in and think they can turn the a/c down to 60 and wonder why it doesn't work right. I communicated to her that I turned both of the units on at 74 when I got there 3 days ago. She told me to turn it off wait awhile and it should be good. "And don't let your kids touch it either!" Which i didn't appreciate. I did what she said, hours later turned it back on and it worked correctly for about 10 min and went right back to smelling like mildew. I turned it off for the rest of the night and we checked out first thing in the morning. Its not my job to trouble shoot an a/c on my vacation. The front a/c wasn't strong enough to keep up with both rooms, so it was still disgusting. All my clothes were mildew and damp when I got home.

Property was clean and well maintained but I left a day early and I was not issued a refund for the 21st of August. They billed me for a day that I wasn't even there and refused to give me a refund. I would not recommend relying on these people to only bill you for the service they render.

An older property but super quiet, clean, and affordable. I will stay there again!

Everything was super clean. The staff is Amazing and friendly. The bed was super comfortable

Superb

It was very clean. The beds were comfortable the staff was very helpful. The price was great!

Ease of access, location, friendly staff, clean. N/A

Very good

How inexpensive and clean it was. Great place we will stay again No complaints

Exceptional

Good

It was close to everything. The pool was nice, staff was friendly and the rooms looked like they did online. The room was a little dirty. There was food in the fridge from the previous visitor. The sheets had a couple stain of what looked to be pizza sauce. There was also a key in the room left from a previous visitor. Along with trash still in the trashcan.

Very clean and a very nice place to stay and the price was even better.

Location, older but very nice facility Toooooo much poormouthing drama from worker/ clerk wasn't in office for about 30 minutes waiting to check in, , understand people have issues, I as a customer don't wanna hear about her work hours, wanting to go home, complaining about checking on room before we could check in. She made us really un comfortable, AND, a guest staying there hung around by us acting like he was some sort of security, really creepy.