The St. Regis Shanghai Jingan

The only issue was the tv reception did not work correctly despite several attempts from the service team to fix it. Very small issue though.

So classy and elegant, the staff wonderful, the breakfast amazing Non

Japanese restaurant was excellent. Chinese restaurant was too expensive.

Staffs service and clean None

Everything was amazing! The staff were very helpful and friendly. The room had a magnificent view over Shanghai. Location is excellent. Very comfortable stay. No complaints

Location is good, close to Nanjing Rd and Kerry Centre and don't get me wrong when you read my don't likes written below the hotel certainly had class 10 years ago but for a 5-star there are a many things you would not expect. A hotel that is part of such a prestigious group should pay much more attention to detail. Many things simply did not meet the standards of a five-star hotel, especially at this price point: - Lobby: The hall was drafty and cold. - Check-in: You sit so low that it feels like sinking into a hole, and you have to look up awkwardly to see the staff. - Lift: Poorly programmed, with long waiting times. The diamond-shaped buttons glitter so much you can’t read the numbers—they look more suited to a Christmas tree than a lift. - Suite: The furniture was dated, and cabinet doors did not close properly. The room clearly needs some care. - Coffee maker: Built-in and unnecessarily complicated—felt like you needed a degree to operate it. - Phone: Numbers were so tiny they were unreadable. When I finally managed to dial reception or in-room dining, no one answered. I travel frequently and stay in five-star hotels around the world, so I have a good sense of what works and what doesn’t. Unfortunately, the St. Regis Shanghai fell short.

Excellent location, awesome customer service Nothing

Overall nice and clean Staff quality, room maintenance (looked dated, some things don’t work, drawers don’t close completely ??‍♀️), evening service was not consistent (some days are good other days I got none)

For the first time, I am truly speechless - the best value I have received for money for hotels of this level. Everything was perfect

The hospitality The cleanness The room size The limitations in the language But they were trying thier best

Everything - from the room itself, its view and quality to the service was absolutely amazing. Loved it!

The building and suite were overall impressive, but unfortunately, the service was severely lacking throughout our stay. On the first evening, we discovered that the motorized curtain system was broken and we were unable to open the curtains. I tried calling the front desk several times without success. This is unacceptable, especially for a hotel that advertises a concierge service. There was no compensation offered. Instead, we were asked in the middle of the night if we wanted to change rooms – which was not an option. Even the following day, after multiple reminders, the issue remained unresolved. To make matters worse, more than two weeks have passed since our stay, and the security deposit is still blocked on my credit card. I also have yet to receive the invoice, despite explicitly requesting it.

Our stay at The St. Regis Shanghai was absolutely perfect. Special thanks to Butler Yan, who provided outstanding service — attentive, thoughtful, and made us feel truly at home. The hotel is beautiful, luxurious, and every detail exceeded our expectations. We would love to return! Nil

Exceptional

Very good

Exceptional

During my stay, I accidentally left my bag—containing my passport—in a Didi. As I do not have a Chinese phone number, I was unable to contact the driver myself. An employee named Peter used his own phone to reach the driver and successfully helped me recover my bag. I am incredibly grateful for his help since I I would have struggled to resolve this issue on my own, and losing my passport would have been disastrous. I appreciated the warm service!

Superb

Staffs are keen to assist guests. They are more professional than couple years ago. More selections for breakfast. Great location and view Deco is getting old, bathroom needs update. Doors to bathroom can’t be closed properly. Curtains broken

Perfect location. Great view from upper floors. We didn’t like the breakfast. The facility is dark and cold. Coffee station is not comfortable at all and only nespresso coffee which i personally hate.