Crowne Plaza Shenandoah - Woodlands Area by IHG

Great place to stay!

The lobby and restaurant were exte

I absolutely love coming back to this hotel when I am in the area for business purposes. The hotel is nicely updated. I always get a very clean room. The bedding is very comfortable, love the pillows! After work, it is incredibly relaxing to go into the hot tub. The breakfast offered, in my opinion, surpasses the expectation of what other equivalent hotels in the area offer. If you are athletic and wanting to eat clean, meaning my husband, you will enjoy the freshly sliced fruit ( no sugary syrups coming from canned fruit) the hardboiled or scrambled eggs, the oatmeal, and the non- dairy milk available. If you like the feel of eating at a restaurant rather than at a fast food/ grab and go place, that's me, you will enjoy real dishware and silverware , not Styrofoam or fragile plastic forks and knives. Their restaurant is also nicely decorated. Breakfast starts at 6 am, one of the earliest I have seen being served in the area. And what really is the cherry on top consistently, is their staff, and their willingness to go above and beyond to make sure your stay is pleasant. I particularly thank this time the two young men during the night shift for helping me print some documents that night, so that I would not have to go out on a Sunday night looking for a printing place and be ready for my meeting the next day. Thank you for a job very well done. I look forward to my next stay at this hotel.

The restaurant had the most greasy floor ever not just a spot, all of it, your shoes will slide due to the amount of oil everywhere, not just one day but every day. All it needs is soap and water. Phone in the room didn't work, when calling the reception from cellphone they don't answer.

They make it nicer than that of a typical continental breakfast. You have more of a dining experience.

Everything The stay was great

They nailed the 1st impression with a clean facility inside and out. The lobby and other common areas did not have working air conditioning. The room was as expected. Unfortunately, the Television had no signal. The bar had a generous happy hour special. Room service was prompt and polite. I ordered prime rib for dinner. The quality of the meat was not on par with cuts had at Happy Hour. The kitchen was not a total loss as other items had at Happy Hour were fresh and delightful. I would stay here again.

It was a nice hotel and seemed clean. The only thing is that we were celebrating our 23rd anniversary and wanted a hotel with a hot tub which is one of the reasons why we chose this one and the hot tub was cold, a bit cloudy, and seemed to not be working. Also, the halls and foyer area were fairly warm, so a little more air conditioning would help. Overall, I would still recommend

Breakfast was good. Location of hotel was a little weird but was kind of nice to be away from traffic Hot tub was off colored. Kinda greenish

Hot tub was off colored. Kinda greenish

Very clean room. Very comfortable bed. Nice sized shower.

Awesome Clean. Thank for the stay

Exceptional

The facility was clean the staff was helpful the location was perfect

Quick overnight trip for a graduation event. Along with the staff’s great service, the hotel was perfect. Thank you for a wonderful experience.

Location, comfort of the room, delicious food from Johnny's and the outstanding staff. Always an awesome stay! Booking.com. I use booking all the time, this time I was booked for two rooms, not by me. Was charged twice for my stay. Evidently Booking booked a room with my member number and one without. When I inquired about it with the Crown front desk, they very eagerly refunded my money. Not sure if I will be using Booking.com for future arrangements.

Very good location. Nothing that I saw

Clean rooms , Johnny’s Italian Steakhouse Check in and eat! They also brought back the shuttle! Perfect for concerts at the Cynthia Woods Pavilion.

Comfortable bed, convenient location, helpful staff, excellent food

Bartender in bar, bad mood