Hotel Triada

The elevator was slow and noisy,

Pretty basic and a bit dated.

The beds aren't comfortable. I booked a room with 3 twin beds and ,one of the bed was only two mattresses on the floor . To take a shower, you have to wait 15min for hot water

Front desk was very helpful and friendly. Rooms were fine. Breakfast was solid. It’s within walkable distance to a supermarket, pharmacy. Not to knock it down, but it felt more like a 3* than a 4*, especially when compared to other properties where we stayed during our trip. But the hotel is perfectly fine.

We have booked a room with a balcony, well it turned out that we got one without ?.When I complained at the front desk, an young and not very experienced receptionist told me that I should sent a message to the hotel prior arriving. Since this was a ridiculous answer, I have showed him our booking confirmation, and as well the two possibilities to book either a room with balcony, either without...He kept insisting that I should call earlier, and he refused to give us the room we have booked, saying that the rooms have been already allocated by them, and the guests cannot choose where to stay. I have asked to speak to a manager, answer was there is no manager on duty. Next morning, I tried to bring up the problem again at the day shift front desk, unfortunately they we not interested as well, they didn't even bother to excuse for the inconvenience. Very disappointing stay, careless and not customer friendly approach. It is a pity, as we will never book the hotel again, as well I will not recommend to others. It is visible that the staff lacks any training in customer service.

The room was clean and spacious. The breakfast was good. The location was a bit far from the city center.

Parking The hotel was faraway from the Stadion Vasil Levski

Gosh, that breakfast was really nice! And the gentleman at the front desk when we arrived was quite nice as well. We appreciated the elevator. Also, it was a very big room as far as European hotels go.

Poor breakfast :)

The room was a bit ‘tired’ looking, and the air conditioning was somewhat feeble.

During my seven night stay, I was severely jet lagged, from Florida. It was quiet in my lovely room and I received a wonderful rest. I appreciated the large picture window overlooking the park. I was able to open the windows to enjoy the clean fresh breeze. That evening, I had supper in my room, a lovely meal. The following morning I went to the buffet breakfast in the restaurant at level C, it offered many wonderful and tempting choices. The staff were always polite, friendly and made me welcome. I particularly appreciated the restaurant and room service. Sweet and kind people. An extra plus was an in-room mini bar and roomy bath with nice hot water. . . Please visit these wonderful people. . .

Convenient place to stay very short walk to asics arena for an taekwando competition. Nice staff. Cheap enough. Could do with a freshen up. Breakfast was a bit cold.

Not much to be honest. Breakfast was acceptable but nothing special. The hotel is in a pitiful state. Large cracks in the hotel room walls. Badly leaking shower. Hotel room door wouldn't lock. The pervasive smell of cigarette smoke is nauseating. The unsmiling staff are not interested in attending to the guests inquereis.

Everything was perfect from check in to the room which was well decorated and spotless clean and the best mattress you could get..and the breakfast was ecellent..normally in Bulgaria I’m happy with the coffee toast and pastries but the hot Buffett here was 10 out of 10 mushrooms fried egg bacon and french eggy toast was very tasty it will definitely make me go back.. Don’t think I have an answer for this

The staff is friendly and the location is close to the airport,which for us was nice . Air conditioner worked on hot only on a very hot day .No tea or coffee set.Restorant was closed during local holidays.

OK Room too stuffy at night, air conditioning not switched on from winter program.it

The room had a very unpleasant smell of artificial air freshener. Apparently, it was blown in through the central ventilation system. It was unpleasant and toxic. It gave me a headache and I had to go home at 4 a.m. It used to be my favorite hotel, but I can't sleep there like this.

Superb

Exceptional

The location was perfect, in a nice neighbourhood with convenience shops and a great restaurant nearby. The room was big and very clean. The breakfast was good, various choices including hot and cold options. The lights in the room were not very good. The lamps by the beside are too low and not bright enough to provide a good light for reading. Only one of the wall lights was working. There were no hooks in the bathroom. Whilst the on site basement (paid) parking was a bonus (15LV per day), the entrance from the garage is terrible. There are only very small paper signs to advise the way, they are difficult to see in the dark, this could and should be improved a lot. The way up to the stairs is an absolute mess with old sinks, toilets and materials for the maintenance of the hotel. This does not look good for a professionally run hotel and should not be seen by guests, this is simply not up to standard. It would put many people off which is unfortunate as the hotel staff and rooms etc are good.