Hotel Palazzo Guardati

Location is key for this property. Walkable to piazza, restaurants, shops and to ferry. Very difficult to find initially. Should provide detailed directions. Rooftop pool is very small.

Disappointed... Very tired and uncomfortable room and bathroom. No water pressure. Poor breakfast. Roof pool very small and dirty. Service is nonexistent — in a so-called 4-star hotel, reception is hidden away so staff can completely ignore guests. To top it all off, charging €2 for a tiny bottle of water in a pitiful "minibar" is just greedy. It is a total waste of money and absolutely not worth €220 per night. Edit after property response: The management's defensive response perfectly illustrates how they treat guests and handle valid criticism. Defensiveness won't fix poor service or deteriorating facilities.

This hotel was in a perfect location, the room was clean and the breakfast in the morning was great too.

Lovely hotel, great location, friendly staff. We will be back!

Lovely hotel. Just very difficult to locate

Our assigned room was not even clean when we checked in.

Central Location only Car can not go to the front of the hotel, the driver needs to drop you off at the center of town then you have to take your luggage yourselves to the hotel. No bellhop to help with luggage. The shower barely would drip any water, showers took forever. The hotel was very noisy. Mold in the shower. Very old hotel and old furniture.

Wonderful location. Wonderful staff. Helpful and kind. Very good breakfast. Comfortable. Nothing worth mentioning

Clean, great location, helpful staff.

The location is fantastic and then rooftop views are beautiful.

Excellent location, lovely architecture, great view from pool area & Pepe prepared great drinks & food on the sunroof! Enjoyed the whole experience!

Very Clean, Friendly Staff, Great Location, Great Amenities!

Almos everything was great !! Great hotel, best location, great rooftop etc. The shower in the room spilled water and was not that comfortable

Great location

I wanted a hotel in the centre of everything and this delivered. You are surrounded by restaurants, shops, and the beach is a short walk away. However, the hotel wasn't loud and I didn't feel as though I was in the middle of a busy tourist area. The entrance of the hotel is also tucked down a little street. I also arrived by bus with a big suitcase and it was close enough to the bus stop to walk. Your stay comes with breakfast, and the selection was very decent, with fresh bread, pastries, yoghurt, juice, fruit and more. The hotel also has a rooftop with lounge chairs. The pool is very small but that didn't bother me as I mainly used the rooftop to lounge and read my book. The room was simple but spacious and perfect for what I needed while I was staying in Sorrento.

The location is fantastic. We were able to walk everywhere we wanted to go. We loved the abundance of space outside of our room: the rooftop terrace and plunge pool, the outdoor terrace on the first floor, the large salon with couches and chairs. The limoncello spritz at the rooftop bar was great, but be sure to try all of their other spritz flavours! Highly recommend the violet.

When you eventually establish the actual location of the hotel, it is in a great spot just down from the main square. Room was clean and comfortable and well serviced daily. My wife is gluten free and she was presented with a good selection of cereals, rolls and breads at breakfast. No coffee/tea making facilities in room, not great when you just want to relax in the room. When I questioned this at reception the best offer was a kettle, but no cups or coffee or tea! Also, the TV reception is terrible for non-Italian channels so if you want to keep up with the news whilst relaxing in the room (with no coffee or tea), I suggest you brush up on your Italian language skills!

The location was perfect. The breakfast was substantial and tasty.

We loved this Hotel so close to the Main Piazza Tasso. In the heart of Sorrento. The Staff are outstanding from first greeting to the Awesome Roof Top Bar and Pool Area. As stated by other guests Pepe is simply Fantastico. Would recommend for Sure and would stay hear again Grazie This is not the Hotel problem. Although an awesome location you can not drive up to the Hotel front door. When at the main square you have to walk down an alley to get into the hotel. When following Waze it will take you down a super busy road crazy traffic. So stay in the Tasso square near the flags. To drop off luggage. And the hotel has valet parking Just ask the Hotel.

cockroaches in the bathroom. The staff could only say “I’m sorry” at least they could have offer an limoncello spritz.