SYRRENTON HOME

Very central Everything was great

Location is great, near to everything by walk. Marianna and Laura are very friendly and helpful they make you feel at home. Place is cozy. Nothing.

When I was previously reading the reviews I always saw the name of Giacomo coming up. After staying at his B&B, now I understand why! He is simply amazing. A genuine, generous, intelligent and kind person. The place was the cleanest I ever been in Italia (and I’ve been coming every year for 15 years now). Giacomo did everything to accommodate every need we could have. I would recommend eyes closed to anyone. My husband and I are always traveling in 4 or 5 stars hotels around the world and this is over our expectations! Thank you Giacomo for this wonderful stay. ?? Nothing!

The Syrrenton Home rooms were beautifully decorated and clean. The rooms and bathrooms were much larger than your standard hotel room in Sorrento. Our family booked all four rooms, which were conveniently located on the same floor. The breakfast included at Le Ptit Bistr96 was delicious! Giacomo quickly responded to all our inquiries before and during our stay at the Syrrenton Home. He was an amazing and gracious host who provided many exceptional local recommendations. He went above and beyond to coordinate dinner reservations and taxi transfers for our large group. He made us feel like part of his family as he shared his grandfather's limoncello with us! We made wonderful memories in Sorrento and at the Syrrenton Home! We would definitely stay here again. Nothing!

Beautiful, clean updated room. Easy walking distance to trains, bus station, grocery store, shops and restaurants. The host, Giacomo, is one of the nicest people we have ever met and welcomes you as family. He is very prompt to reply and was also great at providing recommendations for anything in the area (travel, beaches, restaurants). His limoncello is the best! We would definitely stay here again.

We especially liked the hospitality; they are very friendly, and the location is great. We were a group of four, and the room was very cramped with no space to open our suitcases. A room for two would be excellent.

They are so nice and so caring, the front office lady with glasses is an angel, she explained everything to us even how to take the bus to the airport, beaches, spots, even gave us a map

The place is well located just off the main streets and its walkable to all locations you want to visit in Sorrento and very close to public transport as well. The size of the room was a little smaller than expected and hence was a little cramped for a family of 4. Specially since this was an Air BNB the room was the only space to sit and there was no other common area.

The owner was super nice and gave good recommendations for the city. The room was clean and comfortable. Its located near the train and bus station which is useful for arriving/leaving as well as visiting towns on the Amalfi coast.

Location Tiniest bathroom I have ever seen. There is a tiny shower area and a place to stand and brush. One can’t even move their hands properly. When we arrived, the lady assured us this was a great room. We didn’t complain. Mattresses were thin, old and uncomfortable enough to give me a back pain after 2 nights of sleep. Breakfast included meant - coffee, juice and croissant.

Such a lovely place to stay with one of the kindest owners I have ever met. First, the rooms are spacious, clean, and modern. The showers have great pressure and hot water which is hard to find in older buildings in Italy. The beds were also very comfortable. What really sets this place apart is the kindness of the owner. Giacomo was not only there to greet us but he did every thing he could to make sure we had a wonderful stay. One member of our party was celebrating a birthday and he went out of his way to make it special for her. He also has some nice treats in each of the rooms. This is a must stay! Nothing. It was all perfect!

NOTHING! I communicated with the property in advance and acknowledged the check-in policy ending at 20:30. Based on that, I carefully planned my journey from Rome to Naples on the 17:35 train, followed by the 18:53 train from Naples to Sorrento, which was scheduled to arrive at 20:05. The hotel was only a five-minute walk from the station. However, while I was at Roma Termini station, the departure board showed that my train would be delayed by 15 minutes. I immediately informed the property about the situation, and they acknowledged it. At no point did the property show any sign of rejecting my check-in. In fact, they continued messaging me asking where I was and telling me to “text me when you are on the train,” which I did. I also proposed several solutions, such as leaving the room key in a lockbox, at the desk, or providing a passcode for self check-in. I eventually arrived in Sorrento at 20:41 and reached the property around 20:51–20:59 at the latest. Unfortunately, there was nobody at reception anymore. The same person who kept asking where I was stopped responding completely to my messages and has still not replied, except when I requested a refund. This feels like a scam, and I will definitely ask the local authorities to investigate the matter. I understand there are policies, but nobody can control force majeure situations such as train delays. I also contacted Booking.com customer service, which provided extremely poor support as well. I reported the issue around 19:50 because the property was not offering any practical solution for my late arrival, although they never clearly stated that they would refuse to provide the room key. The first customer service agent assured me that if such an incident occurred, Booking.com would help arrange alternative accommodation. Then, at 20:59, when I found nobody at reception, I contacted another customer service agent who asked me to wait 45 minutes for an email regarding alternative accommodation. However, by 23:00 —

The property was so nicely thought out. Giacomo had everything we needed. Comfortable bed, amazing snacks and drinks waiting for us. This was the perfect location. About 10 minute walk to the square. Great local restaurants right next door. Thanks for making our first of many trips to Sorrento special! Nothing. It was perfect! Would definitely stay again

The property is conveniently located within a 10 minute walk of the train station, 15 minutes to the city center. The hosts were extremely helpful and responsive, and they kindly allowed us to leave our bags for a few hours after checking out. We would stay here again in the future :D

Laura is very accommodating and welcomes us warmly. The apartment is a very close walk from the train station and the lift within the building makes it friendly for travelers with suitcases like us. Apartment is spacious and clean, with a balcony and a lemon tree there! Laura allowed us to leave our suitcases in the room (with a bit of service fee, of course) after checkout, while we took a day trip at Capri. It made our travel much easier;) Had a good experience there

Clean and comfy

the short walk ( 5 minutes) from train station 10 minutes to old town 20 minutes to port the room ( 21) was not good at all. Right on the street and the noise was horrible from traffic. The shower is moldy and paint peeling. Room extremely small. The balcony was unusable

The property had water issues before we arrived,so we were put up at Hotel Kali for two days…. Beautiful place, very new. Very clean an spacious rooms. Huge television, clean bathroom, nice showers, king size bed. We had a very hard time finding the hotel because there was only a very small plaque on the front of the building. The room we stayed in, I found, was small and the building was quite old. Very old elevator with not much room. Being from the western world it is something we are not used to. The bathroom was very tiny, and paint was chipping off shower walls. Internet and wifi we had issues with it cutting out. Tried to stream Netflix and on the last night the tv stopped working.

Very good location, few minutes walk to the train station and city center. Nice and clean room, we enjoyed our stay.

Nice room, modern, clean, new, great a/c and had a great bistro/restaurant downstairs. Almost perfect, the fridge was a little small but we had all the little things like water, soda, juice, coffee maker and bottle opener as well.