Extended Stay America Suites Houston The Woodlands

We checked into our room and there was no cable to connect the TV for it to work. We asked for another room and that room had no remote. We called the office and they were extremely rude and hung up on us. There was no continental breakfast. We will never stay here again!!

I usually stay here when visiting the woodlands area. Cheap bit clean and conveniently located

price everything else. Drugs were littered everywhere and roaches were there as well.

Nothing

Nothing Roaches, filthy amenities such as a broken rolling chair, dirty fridge and microwave. No blankets were given and the carpet was beyond salvageable. The carpet smelled like dog pee the entire time but I had to work almost every day. When I complained, I was met with different answers per employee.

Very poor

There were homeless people sitting g around outside the property. The room smelled and had no bathroom mirror, the tv didn’t work and there were roaches visible around the room. I will never stay at this property again.

Very good

The location due to traffic and road work. The first room was dirty and smelled like it had mold. The second room that I was given upon a room change had a leak from the ceiling, roaches, missing dining table chairs, the shower was nasty & had hard water stains on the shower head and faucet, the kitchen was dirty, one of the kitchen range burners wasn't working, the mini fridge wouldn't get cold the room phone wasn't working, the TVs speakers were not working and the floors were so dirty we had to wear shoes inside to keep our feet from getting dirty. We asked the front desk for chairs and the complimentary kitchenware and was told we would get them in the morning. They brought us 2 nasty chairs at 9 AM, two hours before check out. Never received the kitchenware. This hotel we learned, after I was pulled over leaving the hotel, is the biggest drug hotel in the area. I was profiles for staying at this location, pulled over and the police searched my vehicle. I was humiliated. Told the hotel about it and they only gave a forced apology. I asked for a refund and wasn't able to receive one

Room had an awful smell and roaches everywhere including on the bed. We left right away.

There was nothing about the location or property that I liked. The location due to traffic and road work. The first room was dirty and smelled like it had mold. The second room that I was given upon a room change had a leak from the ceiling, roaches, missing dining table chairs, the shower was nasty & had hard water stains on the shower head and faucet, the kitchen was dirty, one of the kitchen range burners wasn't working, the mini fridge wouldn't get cold the room phone wasn't working, the TVs speakers were not working and the floors were so dirty we had to wear shoes inside to keep our feet from getting dirty. We asked the front desk for chairs and the complimentary kitchenware and was told we would get them in the morning. They brought us 2 nasty chairs at 9 AM, two hours before check out. Never received the kitchenware. This hotel we learned, after I was pulled over leaving the hotel, is the biggest drug hotel in the area. I was profiles for staying at this location, pulled over and the police searched my vehicle. I was humiliated. Told the hotel about it and they only gave a forced apology. I asked for a refund and wasn't able to receive one

Na. I actually left before my original check out date It was in very poor conditions, cigar smell everywhere, stairs dirty

Pleasant

I spent my entire night killing roaches all over the walls in the bed, crawling out of the pictures on the wall. It was absolutely disgusting. I will never stay at a motel in my life again. Horrible experience!

Roaches Roaches Roaches So bad I got moved to another room still found another roach. While I was there someone that was staying informed to check for bed bugs in my bed that previous person left that room because of bed bugs. Horrible Hotel Hell

Pleasant

no hot water, no hair dryers available. no comforter just 2 sheets and the trash truck came at 445am and made so much banging noise. 1 washcloth for 2 people. When I told the front desk we couldn't shower they just said oh sorry...like they knew it was an issue.

Convenient to venue we were attending. no hot water, no hair dryers available. no comforter just 2 sheets and the trash truck came at 445am and made so much banging noise. 1 washcloth for 2 people. When I told the front desk we couldn't shower they just said oh sorry...like they knew it was an issue.

First room had trash piled up and no sheets on the bed, the second room had roaches

Love this place Everything