Hampton Inn & Suites Springfield-Southwest

Our first room had a leak in the ceiling. The staff did an excellent job getting our room changed right away.

The treadmill did not work so I walked outside instead.

Staff was helpful. Breakfast was very good. Parking lot was rough and made it difficult to roll our suitcases which is why the property rating wasn't excellent.

Thanks for a fun time!!

Nice room, comfortable beds, clean

It's an older facility and not everything is new, but it's all clean and affordable. The AC is in the wall, but it still cools. The heat part was a little tricky, but we found a temp we liked. The room is small, but adequate. Shower is noce, but I always find it uncomfortable when it appears that another tub was installed over the original. No bad odors.

Solid hotel. Customer service was excellent. Room itself was slightly dated, but clean.

Good location, clean, comfortable room and great staff.

Wonderful staff- The front entrance is wonderful with lots of information about the area, and the pool is nice. The rooms are slightly dated and worn, but fine for a place to stay.

A+ staff: attentive, kept the place clean What hotel was this and how long has it been a Hampton? Wasn't the new "aaaaaaah Hampton" I've come to expect. Desperately needs an update. 90s era wallpaper, bathroom/fixtures, no smoking signs on the doors?

I will stay there again if needed

The property was clean and well maintained. The room was very clean and tidy. AC was great and shower and bathroom were great as well. The beds were very clean. The staff, day and night, were amazingly professional, friendly and happy. My only complaint was that the outlets at the bedside were loose and it was a challenge to keep the plug in proper place to complete a charge.

Quiet and close to amenities It was great

Nothinh Everything

Yesfood was good bed and pillows not comforable

My staThe hotel was wonderful. Booking.com howeve is a hoax and scam

Good location if you want to be in the westside of Springfield; good hot breakfast; friendly, helpful staff; Clean. Drinks and food reception in the pm. Did not use other amenities like gym and pool.

Ill start with the positives, friendly staff, clean, good breakfast choices. Easy to navigate halls and entrances felt secure. Coffee pot and minifridge in room okay. However there is one word that describes this place, BEIGE. It is very boring. Beige everything, Rooms are dark and halls are dim, very depressing, out dated vibe. There needs to be some light! And color! Nothing unique or interesting to be found. Surroundings are the same. DULL. No make up mirrors in bathroom, night stand charger only on one side. No bathroom fan (I guess its just a constant-one-fan-for-all kinda thing. We were there for two days and felt no joy or sense of adventure in that dull and depressing room. I would search for a boutique hotel of some kind, although the choices are very limited in Springfield apparently, which is why this one was recommeded to us as the best option for clean and safe. So there you go.

Nice rooms, comfy bed, clean, great breakfast, good staff. Oddly, the amenities list online does not list the swimming pool. TV program selections were few.

Clean Nothing every thing good