Holiday Inn Express & Suites Summerville by IHG

I got to the hotel about 7:00pm - Ready to check in after a long day. When I arrived, there were 2 staff members at the front desk. Not very friendly at all. Asked my name and told me to fill out the paper didn't even ask for my ID to verify who I was. She handed my keys to me and told me, and I was off to my room. Got upstairs keys would not work had to come back down and the reset keys - Go back up. Keys still does not work - Go back down and she reset it. Go back up keys still don't work - Go back down and the other girl asked the other what room it is. She then said why are we even renting that room - it's out of service. Then the one girl said Well it must be back in service. So, they call maintenance I asked how long that would be because my guest was sitting in the hallway upstairs. I asked how long it should be and if I should get my guest from upstairs and she was like I didn't know you had a guest that's on you. so, I go upstairs get him and we sit in the lobby for about 30 mins - Here we are at the hotel already for close to 45 mins. The maintenance guy goes upstairs and says room 416 is out of service. So go back down said no more rooms - Then I start to get a little aggravated and heated and she tells me to calm down and suddenly they find another room. This took over an hour and 15 mins to finally get in my room. I would love a partial refund or some credit for What I had to go through. No one should have to wait that long after being checked in for a room

I enjoyed my stay. Breakfast was good. But my room was not fully clean when I checked in. There was a lot of dust and trash in room.

Everything good and satisfactorios

Check in was easy and the young lady at the desk was so sweet. The room was beautiful and clean

Clean, modern, and friendly staff. Breakfast was pretty good as well. Toilet seat was broken and hanging halfway off.

For what we needed, the hotel was very nice. We booked last minute and it worked out in every possible way! We would stay again if the opportunity presented itself again! Great stay!

Great

Very good

No

check in very slow, staff very good, breakfast good

About 30 minutes out of the way off 95 But it was clean and comfortable.

The Pool, Breakfast, Bed & Showers Everything Was Perfect

Everything Was Perfect

Very nice hotel. Clean, updated, and quiet. It is close to everything. Excellent value. N/A

Exceptional

Exceptional

Clean room, excellent customer service, really helpful when I got locked out of the room

Upon check in we discovered that there were crumbs and debris on the floor of our room. After going to the front desk asking if there was a vacuum I could use, the person at the desk informed me that there was no cleaners on site at this time and that the vacuums were locked up. Thankfully he was able to get us into a different room that did not have these issues. The gym was pretty basic with some dumbbells going up to 50lb and some treadmill and elliptical machines. The breakfast was excellent, eggs, sausage, pancakes, oatmeal it was all great and the staff kept it well stocked. Very satisfied with my stay.

Dirty everywhere. The floors in the check in area were dirty. Elevator floors and walls were dirty. Breakfast was good. Long wait to check in.

Room met and exceeded my expectations. The staff is extremely friendly and helpful.