Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

Friendly staff. Clean hotel. Would recommend

Liked everything, rooms are very spacious

Good spread of breakfast. Clean. Nice. By lots of shopping and places to eat. My only issue was my mother in law needed a handicap room that I originally booked and we didn’t get that so bathing her was a challenge and no high toilet for her to use was hard for her to get low without assistance

Rooms are ok. A little outdated but I definitely will consider staying here again

it was a short stay, everything was ok, i dont recall having any issues

Very nice motel. Will stay here again.

Everything was wonderful

The room was immaculate and comfortable. The bed was cozy and relaxing. The pool was green and gross which was a let down as we were looking forward to an evening swim and had to pass on the green water. Thought about breaking out my fishing gear and fishing in the pool it was so green. Breakfast was great, staff was professional and we will stay there again.

The beds were comfy, sheets appeared clean. The front desk folks were welcoming. It was an ok value on fairly short notice. This wasn't the worst hotel I've stayed in but certainly wasn't the best, or in that range. You know that feeling of seeing someone's ultra-filtered profile picture but seeing a decades older, rougher for wear version of them in real life? That's what this hotel was like. Surface level, it looked like the photos. But in person, the whole place had a musky smell. The carpet was filthy. The paint and lighting choices in the halls made it feel sad. There was no ice maching on our floor. In my room, there was someone else's hair in the shower and trash on the floor by the bed. The toilet didn't want to flush. I always pull back the sheets to check for bedbugs and found someone's hair under the mattress protector. The mattress itself on the other bed was stained. The door handle was about to fall off. Cigarette butts littered the property. Ultimately, it was somewhere for us to lay our heads for the night, but I wouldn't go back.

This was a great place to stay. Great area, convenient location, nice facility. We will stay here again.

Everything else was great.

The hotel room was nice. Beds were very comfortable. I love how we had 2 double beds and a sofa bed so my 2 kids had there own beds instead of sharing. We loved the breakfast that was provided each morning. My son really loved the waffles. When we return, we would stay there again. Only thing I would suggest is either new mattresses or ways clean stains off the side of the mattress. That was a little unsettling to look at.

Exceptional

Near relatives great parking

We ALWAYS stay there when we are in town it’s been that way for years The ice machines are not on every floor

Had to switch rooms due too ants in the bathroom and in the bath tub

The room was not clean, as we found a syringe under the couch where my kids were sleeping.

The rooms were very nice. The staff was very helpful. The breakfast was delicious and we weren't able to use the pool because we were pressed for time

Roaches. Issues with toilets which required having to move rooms with young children.

The hotel was very nice and we had a pleasant stay. The Breakfast was very good!