Holiday Inn Express Syracuse Airport by IHG

Clean room, shuttle was fast and picked us up past midnight, delivered a list backpack directly to our room. Free breakfast had my favorite meal of oatmeal, milk, nuts, and plum.

The rooms need to be cleaned better, so does the bathroom. Hair was everywhere!!! Even in the ice bucket! To me, that is just gross, we found skittles under/side of the bed. The carpet looks dirty.

The property itself was clean. The breakfast was great. The bed was clean. My only issue was with the bathroom. There was long strands of hair and the bottle seemed to be a bit dirty. I took one of the extra rags and cleaner I bring with me in the event things need a little sprucing up. And wiped it down to make me feel better before showering. For the price , I would’ve preferred not to have to do anything extra. I arrived via Amtrak , and wasn’t able to be picked up by the shuttle.

Breakfast was fresh and good, staff was great, inside and outside the hotel was clean. Room needed to be vacuumed.

This hotel is very well run at its price point. The hotel and room were clean, the staff friendly and helpful, the pool well maintained, the breakfast good and the coffee better than at most hotels.

Easy check in & check out, friendly staff, clean room!

When we initially checked in they gave us a dirty room . Went back they only had double beds . But staff were helpful and property was clean.

Thank you for the great customer service and a great experience. Thank you.

Perfect

Exceptional

Clean room and helpful staff

Staff was friendly, rooms were big, clean and a few miles from the airport.

The room hadn't been fully cleaned when we arrived, evident by the bathroom trash not being taken out from the previous guests. Everything else appeared clean, though including the common areas. The staff were friendly, helpful and quick. Very convenient and close to restaurants and the airport. Breakfast being included and free coffee available 24/7 is a big help when traveling with your family as well.

The signage for the property was very difficult to locate. The sign measuures approximately 18 inches tall by 24 inches wide and was not lite for the midnight arrival. It is located behind a warehouse building and another hotel so the Ctual building was also very hard to locate

The staff and the cleanliness is great. The breakfast buffet is very good. The price of the room on this visit was a little steep but things in town at the time caused that.

The price of the room on this visit was a little steep but things in town at the time caused that.

Thank you!

Great place to stay

All the staff were kind, knowledgeable and very helpful. The drivers of the shuttle bus to and from airport were excellent.

Clean room