Tbilisi Marriott Hotel

After I check in I had bad smell in the rooms and I directly left the room I spoke to the supervisor there they told me that you're gonna refund my money but they didn't do it and I left the hotel and already I submitted my complaint to the Hotel again and again and booking as well but until now no refund

Location , front office staff were excellent Good selection of rooms Could up the game on cleanliness Some breakfast serving staff showed attitude, almost felt like towards brown skin

Location, lobby, inner yard Noisy room, because of Main Street view. Maybe better to change windows. Also room is huge, but furnished as a small. So it looks a bit empty. Sometimes level of English is bad. Especially of young waiters in breakfast.

The location Nothing

Shower head could allow for stronger water flow, otherwise was a perfect stay!

Surprisingly, the staff of the restaurant where breakfast is served are not professional. Also, they have a cap of 1 litre of water in the room, which is too little for a family!

Very clean, central position, nice deco and ambiance Every thing was perfect

Location Nothing

Good location, in the center. Nothing

Location Breakfast didn’t have much variety

Historic building. Spacious room. No external noises. Terrible service. Lazy staff. If you find them. They don’t bother explain or show you anything. Spa is not a spa. No sign to find the sauna. It is actually hidden inside the men’s toilets. Asked three tines where it was and no one bothered to show me. Massage is unavailable if not booked days in advance. One room only. Looks Like a shelter more than a massage room. Access to hotel parking is via service area through all sorts of underground servicing facilities. Chef at breakfast had no hat and anbig beard. All not covered. Phone in the room was unplugged from wall. Sugar with coffee tray was already opened. First night it was impossible to connect to the internet. Never seen such a disastrous Marriott. Oh and when you book with Bookings, not allowed to add Bonvoy points. Because they want to drag customers to the Marriott website. Same Price. Higher margins for Marriott. Had I known, i would have not booked a Bonvoy hotel.

Service

The most horrible experience in my entire life. Don’t go there if you are planing a wedding photoshoot. 3 months ago me and my fiancé came to Marriott hotel to choose the category of our first night hotel room and also to use it for photoshoot. They showed us junior sweet on 4th floor and we were told, that all the junior sweets are located on 4th floor and with a good view. we liked the room and booked it. On my check-in date they gave me a room on 2nd floor which was not even a Junior sweet as it has not a sofa bed (they brought the one and it was dirty so I sent it back). The room was dark and definitely not with a good view because I had a view of another part of the hotel filled with guests. Next day I was told by my Georgian friends, that it was a wedding of a son of very wealthy and influential person and all the good rooms were occupied by their guests. I will never forget how this hotel treated me and write a review on every social platform.

Location It wasn't up to par with a five-star hotel.

Classic 5 star hotel, good location, clean rooms and good breakfast. Rooms are big compared to to other hotels in neighborhoods where rooms are very tiny!

the hotel room size was good. and free parking was available. the hotel is very old, doors lock broken, bathroom door not closing properly the room was not clean, when the cleaner came, she was upset.

The hotel is very comfortable because it is very clean, well-maintained, and close to downtown. Staff in the reception and room service are very friendly. The check-in and check out process was smooth and quick. The staff in the restaurant require proper training to meet Marriott standards (except for the omelette makers, who were very professional). The dishes were wet, waiting for empty plates and spoons. Also, the staff needs to be more friendly and at least smile to the guests.

No pool , just one restaurant in the hotel, there was no much options .! Rest everything was good , staff were very professional and knowledgeable.! Overall the stay was good.!

Very bad service The staff and the hotel very bad

Location, clean, nice reception staff, very helpful and patient Maintenance service was below standard. I called them 3x because the A/C wasn’t working well. It’s set to 16 C, and yet the room temp was hardly 24. His response was to lower the setting to 12 C, and put the fan at max, which dropped the room temp further to 22. The A/C needed maintenance, not changing temp setting. I also called 3x about a leak in the bathroom from the toilet seat, I’m guessing from flushing tank (hopefully not from the drain pipe!!), and his response was to put a towel behind the toilet seat!!