MOXY Phoenix Tempe/ASU Area

My room had no power to any of the outlets

Great

Door lock didn’t work employees were there to fix it within minutes. But was woken up at about 5 AM to what sounded like a vacuum from the room being worked on across the hall. Kept me up for 30 minutes then went back to sleep and woke up AGAIN to pounding from the room being worked on across they way

No hot water in my room, made you pay for outside parking, and the hallways were dirty.

When we checked into the hotel the rooms were dirty. My brothers room had a cockroach crawling the bed. I had worms in my bed. Everything was dirty. I don’t recommend staying there at all.

Cockroaches in the rooms, worms in the beds, and dirty bathrooms.

I really enjoy the uniqueness of the environment and staff are very welcoming.

All great things!!

Didn’t have a refrigerator. We have medication to keep cool.

The price point for one night was okay. The hallways and room had an old smell. Walking past taped up room doors felt uneasy, like something bad occurred in them.

Staff is helpful Parking all-around the hotel. Airport 14 minutes away Salt Lake River 35 minutes away Walking distance: -CVS Pharmacy (Next Door) -Donuts (Across the Street) -Starbucks (Next Door) -Tacos Halal -Crepes -Barbarshop

I should note that the staff was very friendly.

They didn’t offer the free drinks. We asked and said they were out of the mix and were waiting on a new concentrate from corporate even though there was a full bar right behind the guy checking us in. The phone in the room didn’t work. There’s nowhere to put your shower toiletries in the shower. The toilet paper roll was almost gone and no replacement in the room. There was plastic wrapping all over the hotel: on the floors, doors, elevator. It felt like we stepped into an episode of Dexter. Hallways and elevator smelled like old crayons and were hot. This was my 3rd time staying here. Never again.

Stay was a great experience overall for my family !

Hotel was nice and staff was friendly but n the hallways had a weird smell but other then that not bad

Exceptional

Love this place

clean room

To start, there was No smoke detector in our room, visible black mold in several places, the refridgerator was filthy, dented and scratched up. This is before we get into the smell of the hotel and room (smelled like a frat house that has never been cleaned and it's the end of the school year). Stained carpets and splatter on the walls of the hallways. The thick dust in the rooms aggrevated my asthma. I have NEVER stayed in a hotel and had to make our own beds without being provided proper bedding. The "stash rrom" had no "stash" of blankets, pillows or supplies. I paid full price only to act as my own maid, housekeeper, and fire inspector. Marriott (who owns The Moxy, was once a trusted brand I relied on for a clean, safe stay for my myself and my family. This experience completely destroyed that trust. Never again. I will gladly take my business to competitors and share this experience with other parents, including ASU parent groups and platforms. If I could rate -10 I would. Shame on you Marriott!

The room itself also had a very bad odor, to the point that we had to buy air freshener. While I will say the water pressure and hot water were some of the best I’ve had in a hotel in a long time, that alone is not enough to make me want to return given the safety concerns, smells, and lack of follow‑through.