Candlewood Suites Houston (The Woodlands) by IHG

Terrible place. Dirty. Nothing works.

The room was dirty and smelled of cigarette smoke. I did not even stay one night after paying for three I have requested a refund from Expedia and the hotel.

The Ac was leaking watwr and was very humid inside

Its very quiet Selling milk that's off and refusing to apologise

Disappointing

The value was excellent for the price. The room had a musty odor. The AC took some time to activate. The staff was outstanding.

Pool not being clean

Closeness to activites Pool not being clean

Room 2 was ok - hair all over the place Bathroom goodies offered weren't sealed and had already been half used Certian outlets didn't work Certain doors didn't work even with room to enter the building Overall needed the room because my brothers baby was in the NICU Only took a couple pics but will upload what I have now

People in the penitentiary have softer beds than the one we stayed in last time and because of that we will not be back at this hotel it was absolutely horrible didn't sleep at all told the staff at check out and she just smiled and said sorry

Room was really spacious. Kitchenette portion was really handy and convenient.

Good

Well the first day there room 114 was infested with roaches they had to bomb the room, then we were moved to room 209 and the toilet didn’t flush and tv didn’t work so they moved us to a third room on the 3rd floor room 303 I think but it was right by the elevator that room had roaches as well and I have a video of it. The whole stay was an inconvenience especially with a sick husband having to move back to back like that.

Unique room. Quiet. Quiet. Quiet. Tucked away from traffic. Very affordable.

Staff explained that door locks are in process of being changed, but mine was not. Still I had to return to desk 3 different times to have my card reloaded so I could unlock the door. Then the card to the back entrance worked fine first time, but a couple of hours later, it failed & had to walk around the hotel to have the card reprogrammed as well. I never saw them change one lock. Maybe when they get the locks changed, then the cards will work properly, but it was a major inconvenience during this stay. They also have a "pantry" set up with all kinds of snacks, candy, and cold drinks, right off the lobby. There is no information on the pantry. Is everything for free? I doubt it. No signs and nobody anywhere around to tell you what to do. Very confusing, so I just went hungry. And the TV: Each time you turn it off, when you turn it back on, it takes a good 5 minutes to "reload" the channels available. There is a guide is a joke -doesn't work. The price was great, the staff friendly, and the room clean, but these other problems made me drop the rating to a "3". There is no breakfast served, but coffee packs and maker are in each room.

The room was OK at a bare minimum. The bedside had no electrical outlets at all on one side of the bed so if two people are in the bed that gives you no ability to utilize anything electronic on one side of the bed. There were no shelves in the shower at all to put any toiletries on. The deadbolt on the door did not work and was an extreme security issue. None of the locks on the exterior doors appeared to work so that if you walked out, you were not able to get back in even with your card key. One of the doors was even propped open with a rock.

The hotel is ok and in a pretty good location. The halls were dirty, but the room appeared to be clean. It was alright for one night.

It was comfortable & clean with a fair price N/A

great location to St Lukes

We reserved a room with a King bed. The hotel elevator, carpet, & interior was all very dirty & worn. We entered the room to find 2 Queen beds & the room smelled like smoke. We immediately checked out & requested a refund as the property was inadequate.