Takanawa Hanakohro, a Member of Small Luxury Hotels of the World

Highly personalized service from arrival to departure. Spacious well appointed rooms. Convenient nearby dining. Appreciate the beauty of adjacent garden both day and night. I would stay again. All good.

Staffs were wonderful and my daughter and I loved the room, Japanese breakfast and activities including learning how to make matcha. Great experience. I have introduced and highly recommended this hotel to my colleagues and friends.

Beautiful traditional Japanese boutique hotel tucked inside larger hotel complex. Not exactly in the most ideal location in Tokyo, but for a short stay and easy access to airport, it was lovely.

The access to all associated hotel lounges. Gym was amazing. Beds super comfortable. I would have liked to enjoy the spa/bath areas, but tradition of hotel does not allow tattoos even if covered.

Beautiful garden landscape, sculptures, and decor. Also a nice breakfast buffet with both Western and Japanese options. For staying at the Hanakohro 5 star property, not a single staff member was fluent in English. Communication fell short EVERY DAY we were there. The only time I wished to take advantage of the private club lounge, I was unable to because my 2 children could not join us during the time before dinner. Also, the beds for my children at a 5 star property were hard, low quality futons rolled onto the floor.

Hanakohro offered a peaceful and comfortable retreat where time and expenses were never a concern. Everything was taken care of, allowing us to fully unwind and enjoy the experience, which included exploring the unique lounges, garden and buildings on the grounds. The food was delicious and the service was outstanding, making us feel at home. Overall, it was a fantastic experience. The whirlpool bath in the Prince Sakura Tower was a great addition, and while the women's side bath felt a bit small and the interior could use some refreshing, it did not take away from the enjoyment of the stay.

Secluded group of Grande Prince Hotel properties with an internal Japanese Garden. You may use the facilities of every hotel, including the Spa, massage chairs, etc. The hotel is a 10 minute walk to the Shinagawa station. Although relatively close to the station, this might be a long walk for elderly or disabled people, who might benefit fron the Taxi stand outside with cars always available.

Staff, position, facilities

The hotel itself is the traditional style wing extension off the Grand Prince Hotel Takanawa. It has it's own elevator and reception (within 8am to 10pm) separate from the main lobby. We loved the ryokan room. The amenities were five star. The sake available at happy hour exclusive to Hanakhoro guests is top shelf - that alone was worth the price for me. The breakfast buffet was also a five star experience with so many delicious options both Japanese and western. We had a traditional Japanese breakfast in the club room on the Hanakhoro floor one morning, too. It is a great experience but not for every palate, so read up on it before you do it. There's always the buffet breakfast just one floor below! I was charged an additional 30,000 yen per night for my two kids. Presumably, that's because of their access to the buffet and other amenities, but it made the price of the room very expensive.

Clean and attention staff This building is very dated and seems to be used by large tour groups. In addition, though in central Tokyo, it is not in a convenient location if your preference is to walk rather than take the subway or a taxi. It is highly inconvenient for walking, and we ended up having to take cabs everywhere. While the Shinagawa subway is a 10 minute walk, it is down a hill and feels inconvenient. This was thr last of four hotels on our trip, and was our least favorite in terms of location and character. I had found this hotel recommended on Condé Nast, and wish I'd stayed elsewhere in a more convenient area.

The room was very nice and the welcome very nice too The view was hideous and depressing. It had nothing to do with what you see in pictures, so I felt cheated. The view is very important to me.

Hospitality

In particular, she went the extra mile to find information about the welcoming candy in our room, allowing us to purchase it from the shop. During my last night’s stay at Takanawa Hanakohro on February 21, 2025, I noticed that the two staff members(club staff fourth floor) working the night shift did not demonstrate a professional level of service.

Super clean and friendly staff. Breakfast has lots of variety. 5 min walking to the station. The view is not that great, only can see roof of the other building. Room is bit old but maintained well.

It was very good.

Great staff & many delicious breakfast/snack options.

The kind and great staff.

The Japanese room was exceptional. The quality of the Japanese breakfast and facilities in the Club Lounge were exceptional plus.

Low key and quietly sophisticated set in splendid gardens

I had a wonderful stay at the Hanakohro. The facilities were top-notch, and I want to especially thank the staff for their thoughtful and attentive service. The kaiseki breakfast was fantastic. The seasonal offerings brought a great variety of refreshing flavors, which were perfect for the hot summer days. The room was elegant and quiet. The bathroom/shower room were well-stocked with toiletries, and the staff brought fun snacks to the room every day. I will definitely be back on future trips!