Treebo De Cloud 9 Regency

Clean and near to railway station

The hotel needs to improve its communication with customers. The information provided on booking platforms regarding payment was unclear. On Booking.com, it indicated that payment could be made at the hotel and that immediate payment was not required, and I had also received a booking confirmation. However, upon arrival for check-in, I was informed that the booking had been cancelled due to late payment. I explained that I had a confirmed booking. After I mentioned that I would raise the matter with Booking.com and began writing a complaint, I was then informed that a room had become available and I could proceed with the stay.

Close to Central Bus. And Train station Better Beds I stayed in the hotel for 4 days they didn't change my linen even one day

Sorry to say nothing we like in the property. Dear Booking.com Team, We are sorry to say that we did not like anything about this property. We booked this hotel believing the 3-star rating shown on your platform, but the stay was completely disappointing and misleading. We checked in around 4:00am and checked out by approximately 9:00 am, staying hardly four and a half hours, yet none of our expectations were met. One of the staff members, Mr. Venu, who was managing the reception at night, was extremely rude, disrespectful, and argumentative. He was sleeping at the reception desk when we arrived and showed no professionalism or basic courtesy towards guests. We had already experienced this unprofessional behavior earlier when I called the hotel from Dubai on 27 December at around 8:04 pm (UAE time). Mr. Venu answered the call and spoke in a very unprofessional manner. It honestly felt like calling a local lodge rather than a so-called 3-star hotel. At check-in, no information was provided about hotel facilities. In the room, we noticed several hygiene and service issues: • Pillow covers appeared unchanged • Hand-washing liquid soap was not refilled • No shampoo was provided • The booking was for two people, but towels and toiletries were provided for only one person Due to the late hour and the rude behavior of the reception staff, we did not bother requesting these missing items. When we asked about hot water availability, we were informed that there was no hot water facility, which is unacceptable for a 3-star hotel. During complimentary breakfast, the same staff member was managing and closely monitoring who was taking what, which made the experience very uncomfortable. There were no trained staff members, and guests were not treated with respect or given value, despite paying for these services. Overall, for the short duration we stayed, we could not find a single positive aspect. This property is comparable to a basic lodge and is not eligible for any star-category rating.

Staff was not friendly. Basic things like dental kit were not provided. The Room and bed were too small for the rent.

Though the facilities are modest,everything is well maintained,clean and safe.Its close to railway station. No parking facility in front of the hotel

We chose Treebo De Cloud 9 Regency as our base after landing in Trivandrum, and the location couldn’t have been more ideal. It’s within walking distance to both the main railway station and bus terminus, with plenty of restaurants and shops nearby making it very convenient for short or transit stays. Check-in was smooth and hassle-free. The rooms, while clean, felt a bit enclosed as the windows are sealed, leaving little ventilation or natural light. My mom, who was traveling with me, felt slightly claustrophobic due to this. However, since we were mostly out visiting temples and only returned at night to rest, it wasn’t a major issue. Personally, I didn’t feel uncomfortable, but this might vary depending on individual preferences or age. Breakfast was average. The menu remained the same during our stay, not to complain, while it’s complimentary, I’d suggest skipping it if you’re someone who looks forward to variety or a hearty breakfast. Also, the dining experience felt slightly awkward with breakfast staff closely observing as guests served themselves. That said, the reception staff was polite, and the overall stay was decent given the unbeatable location. If you’re looking for a place close to Trivandrum railway station for a short stay, this is a reliable option. Nothing

Staffs are friendly.

The room looks too small, but in the picture while seeing it shows little bit big.

Very good

Exceptional

Superb

Superb

Exceptional

Exceptional

It was amazing! Loved the stay

Good

Very good

Exceptional

I arrived at Trivandrum airport at midnight and checked into my hotel near the airport by 12:30 am. Although I had booked the room for two adults, the hotel staff claimed I had only booked for one person and demanded an additional ₹800. Despite my protests, they refused to budge, and I was forced to pay the extra amount due to the late hour. To make matters worse, the room had a tiny bed that was extremely uncomfortable for two people, and the breakfast service was also subpar, with food not being available until 9 am.