Altura Hotel Zakynthos

The food was mediocre. The rooms are not like on the pictures. They are edited to look better but still good enough. The sheets are I guess clean but with some stains on them.

Overall, we had a pleasant stay. We experienced a few issues with our room upon arrival, but the reception staff was helpful, and Viktoria assisted us in moving to a different room. Her help and professionalism contributed positively to our experience, which is why we are leaving a positive overall review. Our biggest disappointment was the room we were initially assigned. We booked through Booking.com and expected a room that reflected the standards shown online, but upon arrival we found several issues. The toilet did not flush properly, the trash bin was broken and showed signs of mold, and the overall condition of the room did not meet the standard we expected. This made our first day unnecessarily stressful and left a poor first impression. We also found the food selection somewhat limited, and there were only a few items that we genuinely enjoyed during our stay. What was most frustrating was that we felt these issues should have been identified before the room was assigned to guests. Initially, we were told that the room had one of the best views, which made it difficult to overlook the condition of the room itself. The reason we are still giving a positive overall rating is because the situation was ultimately resolved. Viktoria at reception provided excellent customer service and moved us to a different room where we experienced no further issues for the remainder of our stay. We also appreciated the friendly staff at the pool area and enjoyed the drinks and atmosphere. However, we believe guests should not have to complain in order to receive a room that meets the expected standard from the beginning.

Nice area

Lovely room, staff and food

Superb

This review is actually for Tesoro Hotel , because Altura Hotel it was overbooked in the moment when we arrived, but Tesoro is a little bit more new then the Altura Hotel . Altura and Tesoro have the same level of quality and basic is same Hotel, same pools , same food ,same services and you can choice to stay , drinking relax on pools , or eat in one ore in other doesn't matter where you actually are booked For both hotels very poor place for parking cars ,on Altura is no space to park , between hotels are only 5 place to park , and on lateral of Tesoro are around 6 to 7 place to park . Tesoro Hotel have in this period when I was booked some small problems with water , but is fixed and refueled every day manually with truck fuell . Is not all the time like this , because this issues appear only after second day in hotel . So if is no water , just must to wait few minutes to comming .....

I like the fact that the resort offers good prices, good food every day (we had all inclusive), good location for the moneys we paid. Rooms were big enough for 2 persons, cleaned every day, the balcony was ok. I didn't like the fact that the swimming pool is closing at 18:30. It could go around 21PM. Thats all from my side.

The hotel was lovely and clean and the staff were great. The pools were good, and the fact that the manager went out an removed towels from around the pool at 9:00am every morning to stop people trying to reserve sunbeds was superb. The food was wonderful and there was lots of it. There is one photo in the batch shown when you book this hotel that is either out of date (being kind) or a con (being brutal) and that is of a classy inside bar. THIS DOESN'T EXIST. so be careful. There is only one bar and it is by the pool. So once you've showered and changed for the evening you can still only get a drink in a plastic cup out by the pool. This isn't great. Plus it's small. On the Greek night everyone had to sit on sunbeds as there was no space. The other very odd thing is that there is no ground floor indoor toilets! Very odd. There are toilets outside behind the building which you use for the pools etc. There is one mens cubicle. So again in the evening that is all you can use. So having dinner you either go back to your room, or go outside and use the pool toilet. Odd. Makes the whole thing feel down-market. Finally please be warned that this is a TUI hotel. This means that absolutely everyone in the hotel is a Brit. They were all really nice - but it isn't the experience you expect when booking a hotel abroad independently.

Pools were lovely. Food was very nice. Drinks good. Excellent value for money Under beds not clean. Safe keys were needed rather than a coded safe. Had to find somewhere safe to keep the key.

Exceptional

Disappointing

Very poor

Location is good, room is clean, food is okay Bathroom has some smell, seafood not all days. Wine and beer was awful

we liked our room and the food was also really good. The pools were pretty nice too and the staff was really helpful. Our bathroom did not look like the one in the pictures and the Wi-Fi was really bad. Also be prepared that there is almost no service on the whole island.

the location is perfect

It is only 10 min from the beach. The food was great. Bed was very comfortable and we had a view from the apartment. The bathroom could have been better.

Poor

The crew were very kind and helpful, the hotel is very clean, modern. During the day and every night there are programs like greek dance night with amazing live music. Our flight was replaced to 7pm and they let us to use everything in all inclusive despite of we had to leave our room at 11 am. I recommend this hotel to everyone, it was the best choice we could have made. Everything was fine.

Good

modern renovated rooms and facilities! Friendly staff :) The food at the restaurant could be a bit fresher!