Embassy Suites by Hilton Tucson Paloma Village

Helpful staff

It was on a beautiful property with the backdrop of the mountains. It was clean, the front desk guy was very nice. The free breakfast was very good and they made eggs and omelettes to order in addition to the buffet. I was traveling with my dog and It was wonderful to stay at a hotel this nice that was pet friendly. I would definitely stay there again.

Staff was wonderful, property was very clean, rooms were very well maintained, great functional layout, and spotless. Air conditioning worked great when it was 106* outside! Plenty of space to work, watch TV etc. Great storage, loved having the fridge. Breakfast was great as usual, but the layout was confusing and kind of cramped. Everyone was bumping into each other, staff couldn't get to back of kitchen easily because drink machine was in the path. Manager's reception could be updated and improved. Both nights there was a huge bowl of broccoli that pretty much went untouched, everyone touching the cheese without tongs, trail mix was mostly very small pieces of nuts. Didn't seem very sanitary, and was kind of thrown together. Great location, and easy to park.

The hotel was comfortable and quiet at night and the area felt safe. The mattress was not great quality, but we all slept well. The breakfast was standard but the food was fresh and hot. We were impressed by the layout of the room. We did not get to the bar during our stay but were happy with the free drinks opportunities This will be our go to hotel when visiting Tucson again.

Nice breakfast. Made to order omelet and some days pancakes. Pool very nice.

Great spot

Awesome stay. We would definitely come back!

Great place

need to have coffee available at 6 am EVERYDAY

Rooms were very spacious and clean.

Food was good. Great assortment.

So clean and everything was beautiful Nothing

Breakfast was wonderful, delicious and very helpful! We didn't need to go anywhere! Our toilet had a constant sewage smell. We didn't make a complaint, because we didn't have time to have someone come to take care of it. But you should check room 127 for this issue.

The front desk person named Hailey was great. Rooms needed more time to be cleaned.

When we arrived our room was not ready and we were told it would be ready in 20 minutes. We decided to go visit friends, which was good since it took another 2 hours before our room was available. The front desk was very apologetic and gave us free parking for the inconvenience. One negative was when we went to the pool in the morning all the old towels from the day before were scattered around the pool and on chairs. We had to notify the front desk and 30 minutes later an employee came with new towels and picked up the used towel that had been placed in the return container, but they didn't pick up the used ones scattered around the pool.

and it was amazing. Was able to enjoy the pool and relax during my two day stay would recommend it to anyone that I know.

Bed was not comfortable at all.

Happy hour snacks were good They charged me for parking when it was supposed to be included. Also walking down the hallway I noticed a dead cockroach. Bathroom tub was dirty. Neighbors woke us up at 4:00am. I called the front desk twice to have it resolved.

The room and hotel were OK, but we added a days stay to our visit and our cards were not updated. We were locked out of the hotel and room. When we added a day to our stay, the clerk did not update our key cards. When we returned to the hotel we were locked out and had a hard time getting in. The elevator we had used to get to the lobby was out. So, the clerk at the lobby said she would cancel our payment for parking as for our troubles, but that was never reflected on our bill.

I enjoyed my stay on 5/20 to 5/22 at the Embassy Hilton. I am a Hilton Rewards member and I definitely felt our room was wonderful! I enjoyed the balcony the 2 tvs and the pool area. We loved our stay and will no doubt be back again when we come to Tucson! The breakfast was a nice option but there is a starbucks and a cvs that is walking distance. Overall I give this place a 10 out of 10!