Horseshoe Tunica Hotel & Casino - A Caesars Rewards Destination

We thought the place was nice. Met all our needs.

We arrived late at night and the lady that welcomed us was very nice and cheerful! Room was clean and it was nice to have the AC on when we got there.

Restaurants were expensive. Room was great. Staff was friendly.

Very good

Room was way to far from the elevator for a senior citizen with bad knees

Very nice clean room staff was great

Property is run down from a few years ago. No air in hallway leading to rooms. Stench of cigarette smoke or vape throughout hotel hallways. Second night of stay someone set off fire alarm at 2 am. I would never stay at thus property even if room was complimentary.

Very good

I liked the Casino. We gambled until 12:30am and then went to room to sleep. After sleeping 45 minutes someone apparently pulled the fire alarm. An announcement asked us to exit. We. Followed another group of people down the steps and exited the building. However we were in some area that was fenced off, and when the fire alarm was turned off, the doors instantly all locked. We were locked out of the building at 2am in the morning for nearly an hour. The staff was very rude and said it was our fault because we exited the building in the wrong place as if knowing the “right area” to exit a building that may be on fire is a concern of anyone’s. We were so upset with their lack of care that we packed up and left at 2:30am and drove 4 1/2 hours home on 45 minutes of sleep. We had no faith that they even checked rather or not a fire had happened based on the way they handled letting us in the building. My dad was in the lobby when it happened and went to management after we called him and explained how we exited the building and that we couldn’t get in, and they acted like he was lying, and said their is no way anyone is locked out. It took 40 minutes and numerous conversations with management for them to look for us. I paint nearly $700 for 2 rooms for 1 night, and they didnt even offer a discount, nor the possibility of a discounted room in the future for our trouble. That from a casino hotel that often give people comped rooms for gambling. It’s a shame because I really enjoyed the hotel. Didn’t even bother me that I lost a ton gambling. I would’ve gladly went back again and again, but after that experience, I’ll never go back to Horshoe, Tunica again. I’m not spiteful, I would’ve gladly went visit any of their other properties in the future, but not the property in Tunica, MS.

Exceptional

Fire alarm activated 2am not much guidance from staff

Truthfully, this place needs to shutdown each floor one at a time and renovate ASAP!

The newer rooms are really nice we enjoyed our stay

Most of all the room and the entire property was very nice and clean. Excellent customer service just a great experiment.

Room was clean and spacious staff was very friendly and helpful

Superb

I like the place. But what I don’t understand that other hotel allows you to have a late stay for at least an our check out. But horseshoe charges with you extend your stay even for just an hour.

cool rooms

I reserved a nonsmoking room through Expedia. They put me in a smoking room without telling me. I immediately had a reaction to the smells. The hotel was sold out of nonsmoking rooms and would not refund me because I booked through Expedia. I was in town for a conference and had to commute an hour away to find lodging. Expedia has not refunded me.

Exceptional