Best Western Crystal Palace Hotel

The breakfast was excellent, and the breakfast staff were exceptionally helpful and friendly. Some members of the reception staff were also very kind. The location was a big plus. Many attractions were within walking distance, the city center was easily reachable on foot, the metro and train stations were nearby, and the airport bus stopped close to the hotel. We requested a quiet room, but unfortunately it was extremely noisy. A group of people, possibly students, were continuously playing very loud music, singing along, and shouting. Even with the windows closed, the noise was clearly audible well past midnight, until around 1 or 2 a.m. We informed the reception during the day, and they told us that, if necessary, they could call the police or another law enforcement authority. However, on the night of the 18th, the night receptionist refused to come to our room to assess the noise level and also refused to contact the police. The indoor unit of the air conditioning also had several black patches on the fins. We could not tell whether they were mold or just dirt, but it made us question whether the unit was cleaned and maintained regularly.

Superb

Superb

Very good

The location of the hotel was great, with easy access to Porta Nuova Railway Station and the metro. It is also not far, perhaps an 18-minute saunter past the shops, to Piazza Castello. Via Roma, the Bond Street of Turin, is also nearby. There are several decent restaurants in the area, too. The hotel itself is in an early 19th-century building, so it has character without feeling old-fashioned. We had a room on the 5th floor. It was fairly spacious and we were grateful for the air conditioning when it was 35C. We had a view of the Torino Hills and the backs of other buildings — not picturesque, but real life. The breakfast was good. There was a wide variety of filled croissants and, of course, Nutella. The coffee was also good, even though it came from a machine. Andrea, who seems to be there every day of the week, was friendly and helpful, and remembered what type of coffee we liked. Some reviews remarked that the area immediately outside the hotel was a bit dodgy, or sketchy as they say in North America. The fair way to look at it is that San Salvario is a working-class area, with more of a racial mix and a few graffiti. At no point did we feel unsafe, even at 11:30 at night. You just need to keep your wits about you and walk confidently. As we were just below the roof, there were some awkward rafters that got in the way between the shower gel and the shower. The jacuzzi bath looked lovely, but we didn’t use it. There was no room for an armchair, which we did miss. I would have liked a few more hot savoury choices.

Nothing - the area is rundown and full of vagrants, the room was meant to be a super king but was split over a mezzanine so no floor space, the air con was ineffective so the room was constantly too hot, and complimentary coffee was only provided on the first day. The cleaners moved all personal items around the room without any care. I would not recommend this hotel. Staff were sullen. The area is rundown and full of vagrants, the room was meant to be a super king but was split over a mezzanine so no floor space, the air con was ineffective so the room was constantly too hot, and complimentary coffee was only provided on the first day. The cleaners moved all personal items around the room without any care. I would not recommend this hotel.

Everything was really good, from the very first moment at the front desk. The staff were friendly and helpful. Great breakfast, fresh and rich, and also the staff at the breakfast room were super nice. None

Very good

Close to main station and restaurants.

Superb

I usually avoid hotels close to a train station but I was glad that I booked this one! It was so convenient as it was so close to the train station. The staff we really welcoming on arrival and also during breakfast. The room was huge with a fridge and table and chairs. The beds were comfortable and we slept really well. Some of the bathroom was a little dated.

Superb

Superb

The location is great. The beds (king) are really spacious The bathroom comes with a jacuzzi tub. However it is pretty hard to get into the tub because it is pretty slippery. The shower head is also under an angled ceiling ... you really have the duck to get into it. It only comes with a handheld shower and i hit my head on that angle ceiling several times get the shower handle.

The bathroom comes with a jacuzzi tub. However it is pretty hard to get into the tub because it is pretty slippery. The shower head is also under an angled ceiling ... you really have the duck to get into it. It only comes with a handheld shower and i hit my head on that angle ceiling several times get the shower handle.

Superb

Good value for money, comfortable.

Very good

Room are clean and big enough. Bed is good. Some drunken people near the hotel. It is good to be near the train station. But I think the other area may be safer. Security is good enough. I have no worries when arrive the hotel. The neighbors make me feel uneasy.

Some drunken people near the hotel. It is good to be near the train station. But I think the other area may be safer. Security is good enough. I have no worries when arrive the hotel. The neighbors make me feel uneasy.