SureStay Hotel by Best Western Tuscaloosa Southeast

Saw a couple roaches in the room that I didn’t like at all.

Ok

The shower curtain/liner had numerous dark spots and stains that appeared to be mold or mildew. There were also visible spots and debris around the bathroom area. The sofa in the room was visibly stained and appeared dirty as well. I understand that hotels experience normal wear and tear, but the condition of these items went beyond that. Cleanliness is one of the most important factors when choosing a hotel, and these conditions made me uncomfortable during my stay.

Location was convenient to UA 1. Management not available for concerns 2. Humidity was so high in the rooms, the bedding was damp 3. Did not clean my room even though I was gone for over 12 hours 4. Breakfast was hard biscuits that wee barely warm, no milk for cereal, sugar packets were damp . 5. Iron fell apart 6. Chair in the room looked like it had a permanent head print stain(recliner) desk chair peeling like a python. 7. Hot water in shower Luke warm and quickly became cold 8. AC unit sounded like a dragon

Exceptional

Good

For the price and distance from everything ($135/night) not worth it. The staff was very nice and helpful which was the only good thing I can report. 2 of the 3 bath towels were stained, floors, tub and surfaces were dirty, remote felt like it was dipped in jam (sticky and clearly needed to be sanitized), black grease hand prints on the doors. Huge gap in the front door felt unsafe. Never staying there again.

Terrible! Bed sheets dirt, with hair big stains. Would not recommend to anyone. Would suit them for false advertising and for not maintaining the property clean to be considered a hotel

The pricing is the factor that made me decide to stay here on this trip. the hotel was full booked, which is great for them. the overnight stay was safe. My experiences with the front desk staff was great, they were professional, warm, and welcoming. The rooms/hotel are outdated (aged) which I believe is the reason for the lower pricing compared to other more updated hotels near UA. The door to this room shows evidence of being worn down /aged. I had a first floor room, right next to the front entrance, so it was not a fully quiet stay. The cleaning staff did not throughly clean the bathroom, (specifically the base of the toilet and the shower/tub had hair, a small area of dirt and an old Irish spring soap bottle in the top corner of the shower) which lead me to question the cleanliness of the entire room. Would I stay here again? Only if all other hotels were booked. I had a safe stay, so for that I am thankful.

Front desk staff was very helpful

Enjoyed our stay

Kindness N/A

Close to where we needed and affordable Bed could be more comfy

The room’s AC is went on when we got there so it took a bit for it to cool down. The only other thing was the ice machine was broken but the Tide elephant in the front was really cool!

Would definitely stay here again!

bed was old and horrible.......staff was very corteous.........bathroom was dirty....lot of broken parts within the room....hot water was inop......shower valve was broken......

I did not stay at Sure Stay, the moment I walked up to the doors of the property I knew that I was not going to be able to stay. The rooms were terrible not clean well at all. There was a smell. The furniture was horrible.

Enter this unprofessional establishment at your own risk! I must warn you, it is NOT WORTH A PENNY.

Pleasant

Nothing Smells like bug spray