Valle 13 Ruta del Vino

The receptionist was not a welcome people. They need nice a pleasant receptionist

Breakfast was great, dinner was amazing, and the staff were perfect.

Very friendly staff. Very clean. Nice and cozy. Right across from super market for convenience.

The restaurant was exceptional, as were the staff: friendly, helpful and kind. Very centrally located in Francisco Zarco, which also meant it was very alive and noisy in the early evening. Room a bit dark and Wi-Fi slow.

The esthetics regarding the restaurant and the lounge area were pleasing. The worst experience we have ever had. There were roaches in room!!! Actually our entire party had roaches in there rooms. I let the staff know about the roaches. And they came with a bottle of Raid! But that did not fix the issue. We were letting each other borrow the can of of Raid throughout our stay! Completely unacceptable. The staff just acted like it was normal and no big deal. They didnt feel any sympathy for us.The water pressure was horrible and uncontrollable. It fluctuated from extremely boiling hot to ice cold. The pillows and bedding were old. The bed was very uncomfortable. No counter space in the restroom. Overall , the room was very old and outdated. Now let's talk about the restaurant. Very pricey and small portions. Our last night there, We ate at the restaurant and 4 out of 8 of us got food poisoning. They all had a dish that had cheese in it which may have been the cause. It was a horrible drive home for all of us. Their staff seemed to be very young and lacked experienced. They were not very hospitable and consideret to our issues.. I would not recommend this place to anybody.

The restaurant was nice The room was very small and old, the window blinds didn’t close all the way so a lot of light could come in the room, the bathroom sink was clogged, the bed was very small. The hotel is in a very busy street across the street from a super market, so you can hear everything from the room. We ended up switching hotels because we were very uncomfortable in this place.

Drinks were ok, chips and salsa were ok. Rooms and food. Roches in room and food was cold and not to flavorful. Water pressure was bad

I liked the decor and atmosphere. The staff were kind and attentive. The breakfast was good and much appreciated. Our room floor was not clean or mopped. The bed blocks the closet completely and there’s nowhere to hang clothes. The shower had some type of red worm crawling around, it might have came up the drain (not sure). The parking lot had an awful smell like dead animal around or old trash.

Location and the restaurant food was exceptional The hot water did not run continuously. The bath was not comfortable.

The location was in a small town. I would have preferred a setting in the coutryside.

Excellent Breakfast Water was shut off for a while

Rooms are too small.

Cucaracha ? after you turn of the light

I think the price was to high for the condition of the room

Location. The restaurant is delicious and great service. The bed sheets

Great location, good breakfast and friendly staff! Good value and love the code locks on the door. Ample parking and a grocery store right across. Super amazing taco place right next door as well. Can’t beat the location. Hotel restaurant was super cozy and breakfast was really good. The room could use some updating and there were some questionable spots on the interior walls that appeared to be mold/water damage. Water in the shower was not really warm even if you just turned on the hot.

Tv doesn’t work

The restaurant was outstanding The mold in the shower. If not for that I would give it a 10

Lighting in room is dark,Dogs barking when you are trying to sleep and loud music. My husband ordered a meal and the meat tasted bad on the first bite and he sent it back and they made him pay for it, the other meals were good but we did not eat meat.

The property was beautiful, felt safe and the rooms were very simple but were perfect since because it was more comfortable by being more simple. Also, I loved that the restaurant was attached to the property. Everything was super clean and convenient. Also there is an affordable supermarket right across the street which is so convenient. It can get a little cold and the walls are thin. You might hear outside noise and/or your neighbors.