Hotel Indigo Chicago-Vernon Hills by IHG

Took forever to check in, one staff member checking people in while the other was on the phone. Freezer marked ice did not have ice, had to get ice from the bartender, thank goodness there was one and the bar was open. Room was small and dirty, hair on the bathroom floor. Only two towels for the bathroom. People running up and down the hallway yelling and carrying on during the night. Not what you’d expect from an Indigo hotel. Positive the lady who checked us in was very nice and did apologize for our long wait to check in.

Don’t Bo

Great service and great rooms. I lost my wallet and ended up missing my flight. They were very helpful on helping me get it back.

Superb

Great

The room was fresh and clean. Comfortable bed. Linens clean and fresh. Very quiet.

The shower had issues. The room wasn't entirely clean. The room layout was good.

Also, the air condition was super loud and didn’t cool the room down to the temperature respect but was not unbearable If you are on a strict budget, I would recommend this hotel.

Exceptional

Rooms were clean. Pretty quiet. The parking lot was small. The breakfast was expensive.

It is a wonderful hotel to stay at beautiful room just the right space and everyone was very helpful

My room was dirty with hair all over the bathroom floor and a bug on the toilet paper roll. The bathroom couter was full of grime. I'm not a complainer and I was tired so i slept in my clothes. Then they had the water off from 8am-1pm so when i woke up I couldn't shower and had to dry brush my teeth.

Parking was convenient but the side door key card didn't work.

Everything was excellent 👌

Super friendly staff, great place to stay!

Clean and quiet but shower was broken. Only one ice box located on the first floor, and they didn’t even offer free coffee. No frills budget hotel

Exceptional

Bad

My whole stay was great. The rooms were nice. The staff was great. I highly recommend this hotel.

Not very clean. Found couple of stains on the bedding. The sofa mattress had lots of stains which wasn’t pleasing to see. Staff was great and helpful.