Mercure Vienna First
About Mercure Vienna First
Mercure Vienna First is centrally located in Vienna's first district, just 1640 feet from Saint Stephen's Cathedral and the Stephansplatz Underground Stop (line U1 and U3). Free WiFi is provided, and the front desk is open 24 hours per day. The modern rooms come with a flat-screen TV and a private bathroom with free toiletries and a hairdryer. Some also come with a seating area. Several bars and restaurants are in the immediate vicinity, and the Graben and Kärnter Straße, popular shopping areas, are a 5-minute walk away. The metro station "Schwedenplatz (lines U1 and U4) is a 4-minute walk away.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- Family friendly
- Public transit access
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
- EV charging
Reviews
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Location only Poor AC almost not working , very small rooms
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Location only AC was not working, super small rooms
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The red hallways and trendy carpets in the halls.
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Excellent location The fragrance in the lobby as too strong for someone who is very sensitive to fragrance
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staff breakfast For a 4 star hotel the bar was very poor.
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The front desk staff were quite helpful and nice. The breakfast was great. The location was great. Two main things resulted in this bad review: 1) the cleaning staff were belligerent and intrusive. An old man on the cleaning staff burst into my room TWICE despite the "Please do not disturb" sign on the door. No good explanation was given for the intrusion but he yelled at me about being in the room too much (I was sick with a cold and in bed at the time!). Furthermore, after that, the cleaning staff never cleaned the room again. This is inexcusable and extraordinarily unprofessional behavior for a hotel, in my opinion. 2) I checked out early, and the front desk receptionist waived the last night's cost. However, upon returning home, the hotel manager hounded me multiple times to pay the final night. Again, this is entirely unprofessional and showcases the lack of communications and systems in place there. I would recommend avoiding this property and business in Vienna.
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I like the location, the breakfast and the decor was nice. The bathroom is very small and the bathtub was super high which makes it hard to get in the shower specially for seniors. I was scared of a slip and a fall because it was very slippery.
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The location was good, right in the city center close to the main attractions. The room was noisy, the toilet did not flush properly.
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Wonderful location, very well equipped and comfortable room and very friendly service.
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It was very clean and very comfortable. The location of the hotel was perfect and the stuff very very kind.
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Rooms relatively small, same as elevator.
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nothing
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The room is too dark.not enough lights
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Room was clean with room service every day. Location is great, close to subways, bus stops, trams, and airport buses. Bathroom was nice. The hotel and room are small, and there are no other facilities/services. Price was on a high side. We came during in November. During the night, sometimes it was very warm, and we were sweating during the night. And sometimes it was very cold.
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breakfast is expensive
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Great location! Superb staff!
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Location, kind and helpful staff, cleanliness Excellent housekeeping service Excellent breakfast Comfortable room. with slippers and robes Very good diner and restaurant service Good winelist Location is still the best! N/A
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I was very happy with this hotel, great location near the Graben, service was very good.
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Good Good
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Perfect!
