BoutiqueHOTEL Donauwalzer

The location, staff and the overall ambience. NA

Very good

This was, by my estimate, my fifteenth stay at the hotel. I already knew that it was conveniently located close to public transport and Vienna's city centre, that the staff were friendly, and that the room would be clean. In these respects, my expectations were met. Nevertheless, there is a certain "but" that makes me fear this visit may have been my last stay at the hotel. There are two things that disappointed me about this stay: 1. I made the reservation for summer 2026 in July 2025 and chose the non-refundable rate. At the time, I accidentally selected August instead of July. I immediately contacted the hotel and asked whether the dates could be corrected. In the Booking.com chat, the hotel replied that this would be possible, but that I needed to make the request directly by email. When I did so, I received a refusal from another member of the hotel staff. When I pointed out that the date change had already been promised to me and asked why it was now being denied, I received another negative response. I could understand such a refusal if I had requested the change only a month or a few days before arrival, or if I had wanted to cancel the booking altogether, but I requested a date change A FULL YEAR IN ADVANCE. I believe that as a long-standing, returning guest, I could have expected a more customer-friendly approach. For that reason, this was most likely my last stay at this hotel, and next time I visit Vienna, I will be looking for accommodation elsewhere. 2. Based on the photos shown during booking, the room was offered in two versions. One was a renovated room with a fully accessible walk-in shower separated by a glass partition (I had actually stayed in this type of room before), while the other was the older version with a traditional shower cubicle raised above floor level. During morning check-in, I was assigned room 216. However, when I returned later in the afternoon to collect my key, the receptionist informed me that I had been moved to room 316, explaining that it was a better room. It was not. I was given a room with a raised shower cubicle and without lockable wardrobes. OK, I still got what I booked. But who knows, if room 216 was not the modernised room?

Decoration of the room. I booked this hotel for my father. Air-conditioning did not work. When staff of hotel was informed about this it took them 2 days to repair. My father had to suffer in hot room during hot summer.

Amazing breakfast 24 hour bar friendly staff great room clean Distance to centre

The staff were great, room was great. The breakfast is amazing. To have a violin and a piano player doing instrumentals is a touch of class The area around isn’t the greatest

Very good

Exceptional

Superb

Very good

The staff were very pleasant and professional. Coffee pods were not replenished nor was it cleaned.

Coffee pods were not replenished nor was it cleaned.

I am sharing my experience during check-in and the way my concerns were handled afterwards. At check-in, the staff member was visibly unfriendly and did not use even basic courteous language. When I said, “I would like to check in, please,” the only response was: “Passport.” After we pointed out that his manner felt unprofessional, he explained that he was simply “in a bad mood that day.” While I appreciate that everyone can have a difficult day, I do not consider this an appropriate explanation for treating guests in a cold and discourteous way. The same employee later offered to change my room and provide a complimentary drink. However, when I returned to reception and asked only for a bottle of still water, he began telling me that his manager did not think I should have been given the replacement room. This was unnecessary and made the interaction uncomfortable again. As a guest, I should not be made to feel that the hotel is doing me a personal favour or be lectured about an internal disagreement after the hotel has already decided to offer a solution. On the first day, I informed the staff that I wanted to check out early. I was told that the manager had not responded upon what I was asking and that the employee himself had no authority to make a decision. I also submitted a cancellation request and a written explanation through Booking.com. Nevertheless, by the following day, I had still received no proactive response from the hotel, either online or in person. I therefore had to go to reception again and spend additional time trying to clarify the situation. The employee who identified himself as the manager first stated that Booking.com would charge a first-night cancellation fee. After I showed him the relevant information on Booking.com, the explanation changed, and I was then told that it was the hotel’s own policy to charge for the unused part of the reservation. During this conversation, he repeatedly interrupted me, appeared unwilling to listen to the

Staff, we’re good and helpful Breakfast was same for all days but they helped us with chicken separately as most of the meet was beef

The updated rooms are very nice and their air conditioner worked better than the first room that we were given. The breakfast options were one of the best that we had during 42 days across eight countries. We really enjoyed the live music on the weekend. It was something very special. We were given a room with red carpet up on the fifth floor with the AC that barely works during the heat wave. Fortunately, we were relocated to a lower level where the AC actually functioned. No parking available, or it was very inconvenient because of their parking regulations in Vienna

Superb

Very good

Staff and breakfast are truly exceptional, rooms are also excellent, spacious and with A/C! The location is in a rather quieter part of Vienna, but the access to trains are trams is really easy, so moving around the city was no problem at all. Two things that were really out of the hotel's control, is that one night we had city workers repairing the street literally outside our room between 8pm and 1-2am. It was probably an exceptional situation. The other is that there's a night club right next door, and the music was fairly loud on Saturday night. For those who sleep very lightly, some sort of sound machine or ear plugs would be helpful.