Hampton Inn & Suites Cincinnati-Union Center

Reservations were made and CONFIRMED for 2 adults and 3 children in a suite with 2 queen beds and a fold out couch. Upon arrival offered a one bed, one foldout couch room! Not an exceptable trade off for a family of five! Management was not on site to assist with the mishap but offered extra honor points via desk clerk!(which we have yet to receive), instead a roll away bed was their solution…… not what I paid for and no concession on price since it was booked thru a third party! Did not compare to the stay@ The Hampton in Mason last month!

Everything was clean, the staff was polite, and the breakfast was great! We would definitely choose to stay there again.

The faucet was not working properly otherwise almost perfect!

The room felt muggy and not as cool as I would like. Parking was completely full. Staff was great.

Good location to school Construction

Dirty, loud, small rooms, low breakfast options, expensive for low quality

My husband had to take our trash and used towels and wash clothes down to the lobby and ask for clean ones. The bed was horrible I could not sleep because it caused extreme pain in my lower back. My husband also had problems with the bed and did not get good sleep. We asked for more pillows to see if that would help but they were really bad they flattened out when you put your head on them. Honestly the only good thing was the breakfast and coffee. They do not seem to know how to run a hotel.

Very nice Breakfast and very nice showers in the rooms.

Great place to stay, very reasonable pricing. Love the remodel. We stay for our company party every year, and will continue to do so.

Exceptional

It was clean. Very happy. Room was set up a little different than I’m use 2. But overall very happy with stay.

Our stay was good. Property was clean. Room was quite large. Staff was friendly. We arrived about 30 minutes early and were told he would call when room was ready. No call received. Breakfast was good.

Room was not ready at 3. Construction dust and young lady at check in accent was hard to decifer

Very good

The air did not work in our room. We let them know and they switched us to the room next door. We went in and the air unit would not even come on. They switched us again to another room on the same floor and the same thing happened again. All of this going on after 11:00pm to a family of 4. After being switched to a 4th room on a different level, the air worked but the room had a weird smell. They were very happy to switch rooms and try to help us but it was pretty frustrating.

We had a very late check in, but the staff was very helpful and accommodating. Hotel was very well maintained and clean. Breakfast was very good.

This was a last minute decision, we had a new renovated room which was nice with a walk in shower, plenty of room and nice bed. Definitely worth the stay!! The staff was friendly on check in and check out.

No running water in our room for over 8 hours with no notice, no apology, no offering of a different room, no refund. Terrible. They acted like we were inconveniencing them by complaining.

Construction going on

I enjoyed my stay. The staff were very accommodating and the facilities were excellent and clean.