The Westin Chicago North Shore

The experience here was great.

It was beautiful and clean.

Would stay again

As I had paid for it through my reservation with Expedia, the hotel couldn’t provide a voucher for Brunch. I would like to get that credited back to my account

Exceptional staff Nothing

Promised me a junior suite then downgraded me with no credit or anything to my stay.

Very skimpy with the towels and only 1 hook on the back of the door to hang bath and hand towels. Sink in the same room as shower and toilet.

The 1st room they had me go to had wet floor and smelled like mildew so we were changed to another room which was better but still not what I expected. Seems to need updating and cleanliness wasnt the best.

Pleasant staff and an adequately maintained facility. Need to increase the maid staff in order to cut down on the time it takes to service the rooms. Biggest complaint is the lack of handicap parking near the hotel entrance. Only one space was designated, with the rest of the spaces being valet parking. The remaining handicap spaces were located at the far end of the building. This places an enormous burden on caregivers who have to tend to their loved one as well as their luggage.

Paid for a "Westin" junior suite but was told there was only one kind of suite. Room I paid for was not what I was given. Was told sorry we are sold out and all other rooms are taken. I paid a considerable amount more for a room with a separate sink and sitting area but only was given the standard "junior suite". Highly disappointed.

The manager, Mauricio, came through in the clutch. We arrived early, and he took care of us. He made our 1st trip to Chicago memorable!

The staff at check-in was rude and not to helpful when asking for luggage cart.

Hotel is in need of a rental reno, carpets felt very dated in our room had a very strong smell that they had clearly tried to cover up with air freshener. Service was fine but jsur dated and not consistent with 4 star level.

I had lost my gold bracelet and the hotel picked it up for me and held it until I came back from my night out

Very clean and comfortable rooms. All the staff we interacted with were extremely friendly, courteous, and helpful.

Breakfast was okay, location felt secret Food hotter

Food hotter

Excellent service everything perfect very clean

The staff was amazing and helped us check in early and even gave us an upgrade. They were super nice and very helpful.

Clean rooms, near many places and great staff!