Baymont by Wyndham Wilmington

If your budget allows, or same price elsewhere, stay elsewhere. As far as me and mine, never again.

Great

Property was not as described nor as pictured. We did not stay after seeing rooms. Went down and found a nice place to stay.

I've never written such a review. DO NOT BOOK THIS "OFFERING"

Room was dirty. Bathroom smelled like cigarette smoke and mold.

There was actual human excrement on the bed, like someone had diarrhea on the corner of the comforter and they just tucked it under the mattress to hide it. I called the office, they said they would send someone right up to fix it. An hour later, i went to tbe office to ask them why no one came by, they were rude and told me to wait. Well, it was 8 at night and the kids were ready for bed, we waited long enough. There were cleaning staff in their laundry room, they did change the bedding.

ROACH GALORE!!! ROACH GALORE!!! Hold on ROACH GALORE!!!

The location was good but the place was terrible for the price and we killed 2 cockroaches in our room

The staff were very nice. Specially housekeeping. Roaches. Lots of roaches came out at night. I turned the light on and they were everywhere. I took video and showed the front desk. Also someone went around knocking at the doors over and over and playing some kind of game. I talked to the front desk about that door knocking too.

They had some issues with them taking long to give us a TV one in the room was not working was informed of renovations being done sooy

The property was run down. The rooms were unclean, moldy, and smelled of urine. The bathroom and the towels were unclean. Some light fixtures did not work. I was shown a second room which was in the same condition as the first. The sink had multiple cracks puttied together.

Good

The room was incredibly dirty—sand everywhere. A total disappointment; we arrived tired only to be met with this. The room was incredibly dirty—sand everywhere. A total disappointment; we arrived tired only to be met with this.

Very dirty and stinky . Smell like pew and smoke Property outside was very dirty , trash, marks of pee on walls and hallways, the bed sheet had stains. The AC was loud and constantly and made it hard to sleep. The bed was old and deteriorated, smoke smell traveled though and it was had to sleep with the smell , noises and uncomfortable bed.

Would not have walked on the floor barefoot. The a/c constantly came off and on wouldn’t hold the temperature. We stay only because we we’re leaving early next morning.

BUYER BEWARE: DISGUSTING -- the photos online do NOT match what you see in person, and definitely do not let you smell how BADLY the rooms smell! We ended up in one room that had black mold in several places with a non-working AC and smelled funky. We were switched to a different room: working AC, but with filth & debris on the floor, urine on the broken toilet seat and the worst part of all was the STINK. I was beyond grateful that I hadn't brought my children! This was supposed to be an overnight getaway for my husband and me and this hotel was devastating. I showed my husband the photos as we were standing in the room and lobby and yes, they look similar, but ever so cleverly taken or edited to not give you the real view, and definitely not the STINK. We requested a refund because we could not stay there -- you couldn't breathe in the room and I had no desire to see another room. The front desk told us that the site we booked through had to provide the refund but the site told us that the hotel had to give us the refund so BUYER BEWARE! Learn from our mistake and STAY AWAY!!! (And yes, I took photos but they're on my phone and I'm completing this online. Do you really need a photo of a broken toilet seat with urine on it or the filth on the floor or the mold on the AC or elsewhere?!)

Disappointing

No No

Poor

This hotel failed on security, cleanliness, and customer service. The most serious issue occurred at check-in when I was issued a key to another guest’s room. That is a major security and privacy failure. The manager later stated the issue was resolved because the key was replaced, but replacing the key does not change the fact that the breach occurred. The cleanliness and condition of the property were also disappointing. The continental breakfast had very little food available, and I witnessed a woman who appeared to be unhoused handling breakfast items with her bare hands while staff did nothing. Watching someone touch food intended for guests without any intervention was unacceptable. We also chose not to use the pool because there were visible clumps of hair floating in the water. Our bedding and sheets had stains.After my stay, I provided photographs and detailed documentation of these issues. After six days of follow-up and more than two hours spent with customer service, I was told the hotel had no records of cleanliness concerns and declined to provide any compensation. The hotel’s position appears to be that because I completed my stay, the documented issues no longer matter. I disagree. Guests should not have to spend their vacation documenting problems, chasing management, and fighting for accountability afterward. I cannot recommend this property. Being issued a key to another guest’s room alone is reason enough not to return.