Holiday Inn Express® Windsor Sonoma Wine Country by IHG

Very nice

Very good

Beds are really comfortable and shower nice. Needed more towels though. Wish they had a complete restaurant though.

No coffee machine in the room

Superb

Hi everyone, I had a bad experience with its parking lot entrance gate and the circle front of the hotel. It is a smaller entrance than average parking lot entrance space, plus when you go in around the circle, and that’s the only way to go through to park your car, which is outdoor parking, I wonder why it was designed like that. It ended up with me going squeeze through the entrance frame and cost me almost $5000 to repair the damage. If you have a car like Lexus RX350L or bigger car, you need to be careful about the parking entrance. It’s very upsetting.

Superb

Staff was very helpful opening my luggage with a broken lock that would not open.

Good

Quiet rooms. Friendly staff.

We were traveling with our kids and there baby. They set us up with 2 rooms next to each other and a crib. Nice staff. Clean room and good breakfast.

Good breakfast.

For the price, this location is OK nothing really special. The one thing that said it above others was the quality of the breakfast. The hotel is relatively clean OK but nothing special.

Exceptional

Good stay. Nice staff. Pancake machine.

We went to the breakfast buffet around 8:45 am on a Tuesday. Area was clean and the person maintaining it was friendly.They didn't have any fruit in the fruit bowl and the pancake maker was out of order. Would of been nice to have both available to us.

hot tub was labeled unsafe by health department. Bfast was good. Pool was very cold...too cold to use

Room and bathroom were clean. loved free parking. Breakfast good with hot and cold selections. Liked the number of channels on the TV. King bed was too tall for me and uncomfortable for both of us. Hallways smelled like chlorine.

It was relatively quiet considering it was next to the freeway. The beds were very comfortable although very high. The problem is the shower handle would not stay in the medium position it went to hot, the phone didn't work and there were only two decaf coffee. I asked for those things to be fixed. The phone wasn't fixed and they only left us two coffee pods . The hotel advertised a pool jacuzzi and sauna. We were informed they were all out of service. But not before we got there. That bothers me when I reserve a room with certain amenities and then they're not available when we get there without notice. So I'm not sure we would return. We didn't have a chance to try the breakfast because we had an early flight.

Complementary breakfast is poor. Sauna opens in 9::AM??? Really ???? The whirlpool tub was not working ( Sorry). Wow. This is 21 st. century. Common you guys. Over $200 per what ? B