Best Western Plus New Englander

The front desk person was super nice and helpful. The room was very clean and breakfast was included. The location is great, right near the highway so a quick uber trip into Boston. It's right next to a great restaurant which was great to have a late night snack. All in all, a great value for the money.

Superb

all good food good staff good parking good room clean

No complaints.

No one at the desk at check-in. Had to shout to get someone to check me in.

The hotel is Ok. It’s a bit old and a bit worn. The room was small and the bathroom was tight. The bed had the awful half size pillows and the A/C was loud. But it was very clean and reasonably comfortable. Restaurant next door was great and only a minute’s walk. But what I will give the property a big plus for was the front desk staff. Check in was quick and courteous. Very friendly. We had a minor problem with the room(cigarette smell) which the desk fixed immediately and was incredibly apologetic. These things happen and we immediately got a new room. But the fact that she took it so personally that we weren’t happy really stood out. Kudos to your staff! Problems happen but how you fix them makes all the difference.

Good

Nicely priced, just outside Boston.

Le déjeuner était bon et différent Le personnel était très gentil

Amazing workers the room and amenities were amazing would definitely recommend

This is a very dated hotel and the upkeep on it is terrible: -bed sheets were dirty and worn through -squished spider on the ceiling -mold on lampshades/rust on lamp fixture -peeling paint on bathroom ceiling -wobbly toilet seat Only stayed one night 'luckily' for us our second night was cancelled due a minor family emergency we had to return back home for. Simply put, do not stay here unless/unitl it gets redone.

I love the room. Im just hoping the front should have the big name of the hotel,,,

Good decent breakfast and great location. .

Family friendly

Clean room, helpful staff, and a yummy breakfast buffet.

Room was decent. Water spots on the ceilings and strong odors in the hallways. Plumbing also seemed to be an issue. Toilets didn’t want to flush properly and the showers and sinks had trouble draining. Breakfast was good and bed was comfortable.

Exceptional

Right off freeway - available on short notice Not particularly clean

Shared microwave was kinda lame but it was never busy.

We were visiting from San Diego on a road trip after several hours of driving would decide to stay at this hotel made a mistake on the booking. I called Expedia to see if they can help me out with the booking. They said the hotel needed to approve the refund, hotel never approved it. They charged me for the day and I didn’t stay not even a partial refund, called Expedia again and they couldn’t help me either so I ended up booking another hotel in another city. Very bad customer service understood it was my fault, but they couldn’t do anything for me at all.