Holiday Inn Express & Suites Wylie West by IHG

Great stay! Staff was very friendly. Hotel very clean.

Awesome

Breakfast could have been better. And the morning staff could have been more attentive I had to wait for the man for over 15 minutes before he came to the front desk other than that the hotel was wonderful room was clean and comfortable would stay again Breakfast could have been better. And the morning staff could have been more attentive I had to wait for the man for over 15 minutes before he came to the front desk other than that the hotel was wonderful room was clean and comfortable would stay again

Breakfast was good, and provided us with what we needed to start our day.

The Good: • The breakfast was okay (not too bad!). • The staff was generally fine. • The pool and gym were decent amenities. The Bad (False Advertising): • No Cribs: The website advertises "free cribs/infant beds," but when I asked the receptionist, I was told they didn't have any. • No Daily Cleaning: The site says they offer daily cleaning, which was not provided. My mom explicitly asked the cleaning staff in the hall to clean our room while we were out for 6 hours attending my graduation (trash was full, toilet paper was low). We came back and the room had not been touched at all. Conclusion: It served its purpose as a place to sleep, but management needs to address the lack of housekeeping and stop advertising amenities (like cribs and daily cleaning) that they cannot actually provide.

Breakfast wasn't bad, I liked the pancake machine when it worked I have a room smelled like mold and mildew it was hard to breath at night. I had to switch rooms and the scent was there too.

Room was not cleaned or made when I got there. Bed not made or sheets on it. Room was actually opened. No other option was given besides just throwing on some sheets.

Excellent

Excellent place to stay and relax.

Location wise its soo close to everything! 5/5 Breakfast was great! Overalll it was great! Staff are super friendly! The shower was leaking every single time we took a shower, the doors werent properly installed i guess so yeah, told the cleaning staff about it, they knew about it but thats it

Overall the property was bery

Told me no rooms were available even after booking.

pleasant

Very good

Good

The property was clean, and the staff was great, but the shampoo, conditioner, and body wash containers are at the end of the tub/shower where the contents can’t help but fall on the inside of the tub making it very slickly. I slipped and bruised my shin pretty bad while trying to get in the shower. So, be very careful when getting in the shower! Also, we stayed three nights, and the second morning while we were trying to get dressed for our grandson’s graduation, all the lights in our room went out. The man who was on duty at the front desk could not find the problem, and brought us a lamp. He eventually put us in another room which was fine. Overall, it was an ok experience. However, the people at the front desk were exceptional, and the breakfast was absolutely wonderful!

People were very helpful. Breakfast was fine. Very clean rooms

Wi-Fi out. Room not cleaned

Breakfast was terrible! The egg and cheese omelette was still frozen. The pancake machine never worked. The only thing that was edible was the oatmeal. Checking in was horrendous! She couldn’t find my reservation even though I had the expedia confirmation number. Room was clean and nicely put together.

Great breakfast. Hotel was extremely clean. Comfy beds. Great staff.