Holiday Inn & Suites Dallas-Addison by IHG

The hallways and elevator in this hotel smell terrible and are unmaintained. The front desk staff was rude and unwelcoming when I arrived. The staff member that I met and dealt with on my second day was nice, but he was overwhelmed and unorganized. My window seal was rotted out all the way around the window, and a storm hit that caused my room to begin to flood. The room that I was moved to afterwards was not very clean. There was hair all over the bathroom floor and shower. The TV remote batteries were dead, and the TV wouldn't load any channels or update. I called the desk several times and never got an answer. This was my second time staying in this hotel. The first time, I had someone attempt to break into my room. I will never stay at this hotel again.

Superb

The rooms were clean, good water pressure and air conditioner work great Breakfast look good, unfortunately we didn't get the whole experience because we didn't know it was table service, we were there for a softball tournament and thought it was grab and go like the othe holiday inn, so didn't have time. Also I wish they gave me a notice ahead of time about the elevators not working and to top it off they gave us a room on the third floor, had to carry our bags, ice chest and softball equipment

Bad

Elevator was broken and we got no notification. Ice machine on the floor we were on was out of order. Sofa bed in our room was jacked up, folded up with mattress not on the frame, forced behind it and shoved in and unstable frame due to missing part

There was no elevators working. Placed me in a handicap room with no electrical plugs in bathroom to blow dry hair plus the shower did not work. As the staff was exceptional he did mention when using 3rd party to book they didnt show the elevators would be inoperable during my staff.

Lobby area was nice The staff was very disorganized

The room we were staying in was dirty. The hallway was very humid and smelled like mold. There were various stains on the couch, the lamp, and mold growing near the bathtub. There was mildew on the shower head. There were questionable stains on the mirror as well. It wasn’t very clean, and compared to other Holiday Inns — this one was not the best one that I’ve stayed in.

Staff was friendly. Check-in was a fairly smooth process. The complementary water bottles were nice. The room we were staying in was dirty. The hallway was very humid and smelled like mold. There were various stains on the couch, the lamp, and mold growing near the bathtub. There was mildew on the shower head. There were questionable stains on the mirror as well. It wasn’t very clean, and compared to other Holiday Inns — this one was not the best one that I’ve stayed in.

Clean. Breakfast not included. Older but is good shape. Nice staff.

Parking was easy.

Location A/C unit sounded like it was going to explode and didn’t cool very well. The mattress was very bad, could feel every coil and spring in it. Parked on back side of hotel and although the light would go green with my card the door would not work. Front desk said it had been not working

A/C unit sounded like it was going to explode and didn’t cool very well. The mattress was very bad, could feel every coil and spring in it. Parked on back side of hotel and although the light would go green with my card the door would not work. Front desk said it had been not working

Superb

Location! Out of date, not upgraded as expected for the price.

Location Pillows and bed

Clean the rooms, clean the showers, get ri of humidity.

Location was convenient. Water in shower never got hot, stayed like warm at most. Smelled really bad by lobby, like sewer. Every day we were there. & there was a roach crawling on the wall our first night staying. That was the only one we saw, but one is one too many for us.

Convenient location There was a water leak in my room around the air conditioning unit.

There was a water leak in my room around the air conditioning unit.