Ergun Hotel

Other guest behavior at night

Superb

Our experience at this hotel was extremely bad and disappointing. When we arrived, the staff asked to 'just check' if our card was working, without any explanation or clear procedure. It turned out that they charged the card, but gave us a completely different story. The restaurant was another major issue. The food served for breakfast or lunch was reused for dinner, just slightly altered. This resulted in serious stomach problems, which troubled me for nearly 20 days after returning home. Unfortunately, my brother also experienced similar issues. The food was constantly repeated, and you feel afraid to eat certain dishes because you're not sure how long they've been sitting out. Additionally, the staff doesn't speak English, so communication was mostly through Google Translate, which made the stay even more difficult. All in all, this was one of the worst experiences we've had, and we definitely would not recommend this hotel to anyone.

Nothing They cancelled our booking and gave our room to someone else for no reason whatsoever when we have already reserved the room. When we arrived the guy at the desk made us wait for 30min before telling us the news, he hardly spoke english so we couldnt even communicate with him. Our flights were delayed this was at 5am we were absolutely shattered and we had a baby with us and just needed a bed to sleep. He lied to us and told he will take us to thesame branch hotel that is two minutes away. It was a lie it was another hotel with horrible facilities ( no toilet paper , broken showers and sinks) . It was just a nightmare. Never again! I would stay away if I was you.

The lunch food was to a reasonable standard. Booked due to trip advisor reviews. Foul customer service. Saving images of my full card details, leading to me needing to order a new card. bed linen. Phone calls at 3am demanding further payments from us. Air conditioning in room was faulty. We ended up booking another hotel immediately while we were abroad and stayed there. No compensation received for the confidentiality breach. Very unsatisfied.

Central Location all staff exceptional with the exception of the roof terrace bar manager had no time for English apart from him this hotel was faultless would stay here again Roof Terrace Bar Manager was the only thing that let the hotel down

Location Quality of drinks available with all inclusive Lack of sunbeds only 6 provided Previously has a number on the roof terrace but not any more

I liked the hotel, the location is amazing, everything you need is very close. Breakfast was fine, it were enough options to chose. Workers of the hotel are very friendly and always ready to help you. In terms of price/quality ratio this hotel is the best, I would definitely recommend it! As for me the bed was hard enough, I would like to have softer mattresses. The doors of the rooms are closing loudly and when people go somewhere, they push it so loudly so it's hard to sleep long in the morning. All the other things were great in the room.

Staff, nice attitude of the personel. Testy food, various dishes on the table. Nice lobby.

Rooftop restaurant, with tiny pool (closed in November though). Music in restaurant. Beds are comfortable for me but other might find hard. Big family room.

Location is great and this is end of superlatives. Bads are horrible.

The staff was very friendly and helpfull, the parking possibility is an advantage of the hotel. The location is perfect. The hotel seems very nice from outside. The breakfast is very poor. The towel and the bedsheet is holey and stained with dirt. The furniture is broken. One day the cleaning staff left the dirty and wet cleaning cloth on my stuff.

A good place for the money Central

Cheaters! It's worst hotel, where I ve been in Turkey. They don't have hot water in bathroom, bedsheets is dirty, personal is robber me, while I'm asked to leave hotel, because they don't have basic terms for living. I will post same rewiew in Google, please, traveller's, avoid scammers from this hotel