Extended Stay America Suites Asheville Tunnel Rd

Very poor

Good

This is the middle tier accommodation, better than many, but could improve on cleanliness and customer service across all shifts.

Great location. Was back off the road which made it more quiet. Good location. Very clean. Friendly staff. That there was no coffee pot in the room. You had to pick your kitchen amenities package and staff would bring them to your room. I understand the reasoning for this. But it's a inconvenience for guests.

It was old but nice Not real clean

Superb

Location and the kitchenette My room had a stickiness to the floor and ants. I told the clerk and she said she would get someone to spray but I requested that they spray after I leave because I have severe asthma.

Bad

I had a very hard time finding it. Very hard time. I went left instead of right.

The smell in rhe room

Some friendly staff Lies and making up stories

Good

My second time staying there was noisy and uncomfortable I booked my fifteen days stay through booking.com, why did I got a call from the front desk saying that I owed the $500 and some dollars after a week stay. I went downstairs and let them know I have a receipt that says my hotel fees had already been paid. I asked to called booking, but they said no, that they only do weekly stay, being that my is an over a week that is why the call was made. I just ignored there excuse and went to work. Always hold on to your receipt and know what you paid for.

Exceptional

Good

Very good

Stayed 7 nights, no cleaning or fresh linen provided.

The accommodations were sufficient. They should be ashamed of what they call breakfast. Box of muffins, granola bars, and packages of grits. The stoves are old but functional. No accessible ice machine. Staff was very courteous.

Great experience

Other than that A+ STAFF genuinely clean room and facility