Excelsior Hotel & Spa Baku, Curio Collection by Hilton

So cosy and quiet Lack of staff to help when checking in and out

The bed was clean and comfortable. The bathroom was clean with plenty of towels. The room was quiet with a nice view.ff I did not try the breakfast nor used any of the amenities that the hotel has to offer. The TV had some channels in English. Helpful staff. Good price.

Breakfast spread

Very friendly staff and antique design Since it is a little dated, some items require maintenance

No basis facilities like toiletries and staff don’t response properly

Only the hotel location is good, other than that nothing else I can think of which I can say is good. Very very old property, no maintenance at all. Door handle will come out in your hands, there is no water flow in washroom so you will not enjoy bath, breakfast spread is nonsense, staff not helpful.

The room was spacious, clean, and beautifully arranged. The staff were incredibly kind and welcoming - they treated me with great respect and warmth. I truly appreciated the hospitality and would definitely come back again. Highly recommended!

Perfect stay perfect Vibe love to visit again

Breakfast

Nothing because the dislikes took over the likes. This was hands down one of the most frustrating hotel experiences I’ve had. We were a group of 4 staying in 2 rooms at Excelsior Hotel Baku, and the service was nowhere near 4-star level. On Day 1, we kept calling for basic amenities like water, towels, and toothbrushes. No one showed up. We even went to the reception multiple times, and still nothing was delivered. When I tried to speak to someone about it, there was no manager on duty, and the receptionist cut me off mid-sentence to help another guest. Because of all this, we couldn’t even take a proper shower and ended up delaying our entire tourist schedule. We decided to stay the second night since we had already paid — and to our shock, the issues continued. There was no bellboy, no luggage assistance, and staff were either unavailable or simply unhelpful. To make it worse, there was a serious billing issue: On the first day, I was charged an amount and explicitly asked the receptionist 4–5 times if this was the full payment for the entire stay. He assured me repeatedly that it was. Now, during checkout, I was told that it was actually only for one night, and I was charged again — essentially blindsided at the last moment. This level of miscommunication and unprofessionalism is absolutely unacceptable. For a hotel that claims to be 4-star, there was no standard of hospitality, no accountability, and no proper management. I will recommend everyone to avoid this hotel. There are much better, more honest places to stay in Baku.

Was awesome Nothing to be honest what i didn’t like that i left them ?

Everything vas best

Everything specially spa and pool Nothing

The property’s rooms are incredible. Huge rooms, nice view of the Heydar Aliyev Building. They’ve got nice beds and jacuzzi in the rooms too which is amazing. If you’ve already seen the old city, and don’t want to travel to old Baku and only do day trips, this is the place for you. The service isn’t too great. If booking, expect no bell boy to help with your luggage, you’ll need to carry it on your own. Small service to the reception for a bottle of water takes well over an hour, receptionists can be moody and keep typing away at their laptops when you’re trying to ask them questions and don’t even bother looking up.

During our check out we were asked to pay 9 $ for chocolates we didn’t touch in mini bar. Staff insisted we took them, it was very unpleasant. Dear hotel, Please check what you put in minibar and don’t blame your guests. All good impression was spoilt

Very good

Clean and good size rooms, friendly staff Breakfast was a bit basic, but you still can find something to eat. If you like walking, be aware that the property is a bit away from the city center.

the rooms are clean and comfortable, receptionists are helpful, sportscenter is awsome the hotel is far from the city center but there are so many good local restaurants around

Location facilities and ambience They were too rigid in their rules...I bóoked 2 rooms for my family of 4, 2 adults and 2 kids age 7 and 17..one king and one twin ....there was an error in the the booking made via booking .com age showed as child's age 2 and and a single occupancy king room was booked ... Now any other place would have understood it was a technical error and would have accepted and accommodated my 17 year old child ...both the rooms could take in up to 3 persons ...however the hotel charged me an extra 55 manat per day for 3 night amounting to an additional 168 mnat to the hotel cost ...for stay and breakfast for 3 days even thought we did not have bf on the 3rd day as we had and early morning 5.30am checkout ....when we asked if they could pack some sandwiches for us they said it would cost and additional 15 manat per sandwich amounting to an additional 60 manat ...we decided against the sandwiches ...not accommodating at all . Ideally the should have refunded the third day bf cost charged for my son at least

Exceptional