Le Fenix Sukhumvit

Location and price the unacceptable and uninhabitable condition of the property upon arrival. After checking in, it became immediately apparent that the room was not as advertised and was unsuitable for occupancy. The room had extensive water damage to the ceiling caused by multiple leaks, resulting in a strong moldy odor throughout the accommodation. In addition, the room had not been properly cleaned and had an overall foul smell that made it impossible to stay there. I immediately notified the hotel staff of these issues and requested alternative accommodations. The staff showed us additional rooms; however, they were in the same poor condition, with similar water damage, moldy odors, and lack of cleanliness. Because none of the available rooms met basic standards of cleanliness or habitability, we declined to stay at the property. The hotel staff acknowledged the condition of the accommodations and advised us to request a refund. They indicated they were willing to assist with the refund process. However, because the reservation was made through Booking.com, they informed us that only I could initiate the cancellation request through the booking platform. I made multiple attempts to contact Booking.com by calling the available customer service numbers and sending an email requesting assistance.

It’s dirty hotel. Their service is not good . They give me dirty towel .

Hotel location is very fine heart of the shukumvit

Great location Not clean or updated at all

Very run down and mould everywhere

It was very bad very bad hotel I ever saw too much dirty very bad service

I didn’t like the hotel at all. The room, bathroom and beds are not clean. The room smells bad. The behavior of the staff at front office was very rude and unprofessional and unhelpful. The bed covers were dirty and damaged.

Nothing Nothing

Location is amazing, staff is very kind. I wanted to little extend check out time but it is not accepted.

Location It’s looking tired and needs a good disinfecting.

Bad cover, pillow cover, towel al are old should be change Door lock Problem

Bath room not good

The staff were friendly and helpful. The cleaner was doing his/her best. How can they be expected to improve the obvious lack of care from management? Everything else apart from the staff, was atrocious. - Room decor was exhausted - carpets were worn and filthy - bathroom plumbing was poorly maintained - mattress was burnt with cigarettes - window did not latch The management and owners should be ashamed of themselves. Their staff deserve better.

Disappointing

Exceptional

Very good

Pleasant

Breakfast Great Room not very clean,cheap bedding.Towel ragged holes in them

The hotel had only two saving graces - its location, and the size of the room (not the bathroom, which was too small). Everything else. Crappy infrastructure/lighting, badly maintained/appointed rooms, furniture that was old and falling apart, old and shitty towels/bedlinen/pillows etc. Worst of all? The bathroom was NEVER cleaned, outside of the obligatory changing of old and tattered towels for towels just as old and tattered.

Not friendly staff,