Kempinski Hotel Grand Arena
About Kempinski Hotel Grand Arena
Being the only ski-in and ski-out hotel in Bansko, Kempinski Hotel Grand Arena Bansko is located in the very heart of the mountain resort, right across the Gondola elevator station. The five-star luxury hotel features 157 Alpine-style rooms, including 25 suites and an exclusive Presidential Suite, fully renovated Kempinski The Spa, four conference rooms and dining rooms with spectacular views of the majestic Pirin Mountains, offering an authentic Kempinski gourmet experience. The Gallery restaurant offers themed buffets throughout the winter and BBQ at the sunlit terrace during the summer. The guests can explore the spirit of Mediterranean cuisine at Come Prima Restaurant in a romantic and cozy ambiance. Live cooking by the hotel’s international culinary team headed by Executive Chef Nikola Todorov (instead of Trevor Portelli) in the open kitchen. In the winter, The Sushi Bar and Teppanyaki Grill welcome guests for an exquisite meal and show by expert Teppanyaki chefs. In summer, La Veranda Bar & Lounge offers not only a breathtaking view of the mountain but also a unique menu, superb summer cocktails and the sushi corner by the pool. Piano bar Sing Sing warms up the winter nights with amazing live performances and a spirited atmosphere. The Lobby Bar is the perfect place for a morning coffee or a light snack for lunch, or even a nice cocktail in front of the cozy fireplace on cold winter nights. Free access to a 24-hour gym and to a thermal area of the Spa is included. It offers Finish sauna, Herbal sauna, sanarium, infrared cabin, experience showers, deep digital detox area, custom-made aroma steam bath, laconium, one indoor and two outdoor swimming pools, kids outdoor swimming pool, indoor and outdoor hot tub and a unique snow room. Family-friendly Kempinski Hotel Grand Arena Bansko Bansko has a supervised Kids Club offering complimentary childcare for all hotel guests with children aged 3 to 12 years old with a daily program with a variety of amusing activities and games. The hotel can organize airport pick-up and drop-off from Sofia and Thessaloniki International Airport. License Number(s): Б3-ВБ3-746-А1
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
Reviews
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Very high-end hotel. Everything was wonderful.
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Stuff Location food A beautiful and elegant place. Everything is beautiful
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The rooms are large and comfortable, the breakfast is excellent, the pools and the spa center is exceptional!!! The staff is very friendly and professional. The minibar is very retro. We needed space in the minibar for our kids medicine and had to take everything out.
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The gym, spa and thermal rooms are exceptional. Can’t wait to return. Highly recommend.
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Eventually I would consider upgrading a bit the equipment in the roomt
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Everything
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It is a nice hotel with amazing spa Could not be situated any better for skiing It shows being a little bit run down Little things like no USB charging points Missing covers on the balcony Few things in the spa were not working
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Rooms are old. Reception's and spa's frontdesk are rude.
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proximity to the runway From the beginning, the reception was not good, the service was not good, and the food, both breakfast and dinner, was not good.
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The hotel would certainly not be described as modern - the decor, furnishings, everything - is old and heavy in style, but not in a bad way. Lots of wood, dark carpets etc. The feeling is perhaps of old charm. The rooms are large'ish - huge comfy bed, large super heated bathroom with both shower and bath. Luxurious hot water. Thermostat in the room works perfectly - you can be as warm as you like. Our (standard) room had a large balcony facing the slope & mountains. Beautiful view when the fog lifts. The spa services within the hotel are fantastic - a large indoor pool, indoor and outdoor Jacuzzi and a good sized outdoor pool - where you can swim in hot water with the snow all around. A delightful experience! The location is second to none - for skiing in Bansko it can't be beat. It is right across from the Gondola - 30-40 meters walk in the snow from the ski shop rental within the hotel where you exit directly to the snow. Hotel restaurants are supposed to be very good but expensive. We did not book the full board option but sampled the local restaurants - there's plenty of great options to choose from in walking distance. As a tip I would suggest - rent your ski equipment in the hotel (the convenience is more than worth it) but buy your ski pass at the gondola. The hotel is happy to sell you the lift tickets with your equipment but they charge a premium of about 20 euro a day per person. Wifi works great. Hotel staff are pleasant and helpful - overall a great experience. The following are minor issues that could be improved. Not enough electrical outlets in the room. Although there is an outlet on each bedside, with multiple items to charge that's not enough. An outlet is especially lacking at the (long and convenient) desk. I imagine I'm not the only person who wanted to plug in their laptop (I had to unplug the TV). Also - if there was a way to get Netflix on the (large flatscreen) TV - I didn't find it. This day and age I find it surprising when hotels do not provide built in access to streaming services. Allow folks to connect their own account & wipe it when they leave.
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Spa is impressive. location, staff, food quality, valet service Half board- it is common to serve water (not mineral) but at Kempinski they do not so you have to pay even for water so yo paid for hslf board but you need to pay more. Room bath- it is of a 3 star hotel level. You have both bath and a shower but the shower is not big and the shower head is fixed, small and with a low water stream power. So I moved to the bath which is narrow, half open (water flush the floor) and low water stream power. Not to the level you expect Kempinski. Lobby bar prices are extremely high.10 Euro for a capucino in Bulgaria...
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The breakfast was delightful, and the SPA experience was outstanding. Our rooms were tidy, roomy, and interconnected. I highly recommend this hotel in Bansko if you appreciate attention to detail. Nothing.
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The hospitality, the kindness and smiles. The consideration in our lately marriage. Our hearts were warmed with the kind gestures from the hotel. The best to stay in Bansko. The breakfast was wonderful.
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The breakfast and spa is very good, relate to 5 stars hotel. The room is very comfortable, very well bad with terrible pillow. The bathroom need renovation Bathroom need renovation
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Location, great stuff, comfortable, exceptional service
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Location was great. Spa facilities excellent. Excellent Thai massage. Breakfast was good. No poolside service. I couldn’t get the app to work and there were no staff to be found.
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I got a cake from hotel staff for my BD. It was an unexpected and very special surprise. Thank you! The hotel has excellent facilities, especially enjoyable spa. None
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We had a wonderful experience in a perfect location. The hotel is quiet and luxurious, with a highly professional and friendly staff. The cleanliness is of the highest standard. We enjoyed a truly magical vacation in this excellent hotel. Highly recommended!
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Professional staff, well maintained facilities The rooms renovation but they are comfortable
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Everything Nothing
