Residence Inn by Marriott Cleveland Beachwood

Shower door was hard to open

The room was over an hour late for check in. The front desk employee was rude at the check in. All other staff was very friendly. pool was very nice. hot tub was under construction. room was nice.

Very good

Exceptional

When we needed assistance the front desk staff was rude, dismissive, and seemed to not be knowledgeable about their rules or payment methods.

We came for the outdoor pool and hot tub. The hot tub was under repair. The pool was murky. There were no towels. It needed some upkeep. I could’ve stayed at a hotel for half the price and got the same experience.

Room size. Cleaning crew knocked on the door two hours before checkout. Do not disturb sign was hanging. Real sausage not chicken sausage. It was terrible. Breakfast staff did not speak English.

The worst hotel stay I have every had. Minimum staffing unable to properly provide basic customer service especially the communication hand off was poor bc I had to call the front desk several times of a non working toilet. The hotel was sold out I couldn’t be moved to another room until guests checked out the next day. I has to go to front desk myself to pick up a visibly used plunger in a toolbox maintenance probably would have used. No maintenance available after 11pm. Only 1 person in charge of the massive property. It was below basic standards of any hotel let alone a Marriott property!!! I feel robbed of the 200 plus rate I had to pay. Incredibly disappointing!!!

PRICE FOR THE STAY WAS EXPENSIVE

The hot tub is under construction currently and the gym is quite minimal unsurprisingly

Tub drain was very slow so it was like taking a bath and a shower at the same time.

The furniture were broke, the plugs for charging were not working and the staff was not cooperative at all.

Need refund

The rooms were very nice with good size and amenities and we had the 2 bedroom suite. It was also very quiet at night for sleeping. We were on the courtyard side.

It was nice comfy bed breakfast was excellent The hot tub was down but that was one reason for booking this hotel. Never said it was down

The property needs a lot of TLC and attention to the small details. We stayed in multiple rooms and all of them were not properly cleaned. The bathroom sinks had hair , linen had visible hand felt stains, sofa beds weren’t dusted . This is a nice property in a great location but someone just needs to check after the rooms are cleaned

I loved the accommodations. It was a very nice stay.

Outside of a pull out couch with dirty laundry and a broken hot tub, everything was normal and nice.

Superb

Spacious; quiet .