Hilton Garden Inn Portland/Beaverton

Also, they are supposed to change the room over every other day. The room was not changed at all during my 3 day stay. They even asked me if I wanted it changed over and I said yes, but it was still not changed, and I had to ask for new towels. The upside was the kitchen staff (morning) was great. They were friendly and efficient and the food was good.

Exceptional

Exceptional

Much thanks for letting us have late checkout!!

Exceptional

Great lobby, dining area and staff butt no pool…didn’t see this before booking so kids were bummed but overall great experience!

We were told that they couldn’t accommodate us. They booked us at another hotel, and that hotel was beautiful. But we would have appreciated a phone call rather than being told our room was gone at 11 pm, and then sent a snippy cancellation notice claiming that we had canceled late.

Superb

Wish breakfast was free like many other hotels

Clean room and staff was very knowledgeable. The breakfast buffet was just right and the coffee was just what I needed in the morning. There is self parking around the hotel so it was very easy to stay there and have no additional fee to park my car. I will stay here again.

No amenities. Poor staffing at desk. Non existent food service. Nothing Hilton about the place.

The hotel afforded easy access to restaurants, coffee houses, shopping, etc. It also was easy to get to from the freeway

No continental breakfast…

Everything was great!

Should have breakfast included!!

Clean layout, helpful staff Screw up with booking.com resulted me paying double. No good complementary breakfast available

Everyone was so friendly! There was a soccer tournament happening that weekend. People were loud in surrounding rooms.

I checked in at 5:30 PM well after the standard check-in time (4PM), yet the front desk stated they could not provide the room I booked because there was no housekeeping available to prepare it. As a solution, the staff offered me a second room for free. While I appreciate the gesture, this was not a viable option for me as I am traveling with a minor child. I cannot have my child sleeping in a separate room alone, and it is frustrating that the hotel could not fulfill a basic paid reservation. The lack of preparation and the inability to provide the specific accommodations I paid for made for a very stressful experience. Due to this service failure and the impractical solutions offered, I will not be staying at this hotel again during my future visits to the area.

Clean and near where we wanted to be. The breakfast was not free. I am not sure how it was advertised but when I’m asking for breakfast, my idea is that it’s free. It was also not explained to me when I checked in that it costs. I will be more careful next time I book. Just a little disappointing.

We were excited to sit by the outdoor fire on a cool spring evening but the staff informed us they didnt have propane. The room was nice and well kept but our room was next to the elevator and it made noise everytime it went up or down. In the morning when people were headed yo breakfast, it woke us up. Breakfast wasnt included. Ive never stayed at a hotel that didnt have continental breakfast included. Over all, i wouldn't stay at this hotel again.