Radisson Collection Hotel, Old Mill Belgrade

The surrounding streets

Breakfast is really good. Our room was so dark

Everything was super nice. Nothing

Fantastic, would definitely recommend.

Reception staffs definitely have good experience about customer relations, thank you for all ?? The cleaning staff who came to clean our room didn’t do a very good job. Our room was always dirty. They even left dirty cleaning rags in our room.

Modern, stylish, rooms are very well equipped and clean.

Superb stay, excellent staff, fantastic breakfast

All good Smoking smell in the lobby

Staff is very friendly, location is very much perfect - 10 minutes walk from huge mall and river Sava embarkment also city center and central train station are reachable by walk, access to various public transportation (buses, trams). Suit was above my imagination all clean and new with the full set of appliances and facilities.

Everything Everything

Staff amazing as always! A pleasure to visit every time

Very comfortable and spacious room, very good breakfast, friendly and supportive team of the hotel.

Beautiful Not applicable…

Clean, good location, comfortable bed One lady at the reception. She spoke to me in a bad mood and was not nice at all

Location Unfortunately, the experience fell significantly short of what one would expect from a hotel of this standing. From the first day, basic housekeeping standards were not met. The toilet showed visible stains left from a previous guest, suggesting that proper cleaning and inspection procedures were skipped before my arrival. Throughout my entire stay, housekeeping failed to refresh the in-room bar area or replace the complimentary water bottles for the coffee machine. Used glasses with half-empty coffee remained untouched for all five days, indicating that either cleaning routines were ignored or poorly supervised. Additionally, the shower drain was clogged, requiring me to report it before maintenance was sent to address the issue. These are basic operational elements that should be proactively managed in any hotel, particularly one maintaining a four-star standard. What was most disappointing, however, was the defensive attitude from both housekeeping and front-line staff when these issues were raised. Rather than acknowledging the concerns and seeking resolution, staff took the position that the complaints were unfounded—despite the issues being visibly obvious. This lack of accountability is inconsistent with the principles of hospitality. Equally concerning, management did not offer any alternative solutions, such as a room change or gesture of goodwill, after multiple complaints. The overall response suggested a lack of experience and leadership oversight across several operational areas, including housekeeping, guest relations, and management escalation procedures. A four-star establishment should not simply rely on branding; it must consistently deliver the experience that supports that rating. Cleanliness, responsiveness, and a guest-focused attitude are fundamental—not optional—components of the hospitality business.

First class hotel. We got the suite, and it was great. Spacious and well designed. Location depends on your needs: It's not in the center, but easily accessible by taxi. Breakfast is exceptional: A great variety of anything you could think of. Dining room is very comfortable and nice. Coffee machine and kettle in room. Nit: Only one towel hanger. Would be nice to have two.

Everything was perfect so I don't have anything to complain!

On site and free EV charging (AC)

EV charging station, location, breakfast and comfortable beds Room cleanliness

Exceptional