The Mosaic Hotel - Beverly Hills

Great hotel and wonderful staff!

I was awakened from my sleep on 6/26 to find a woman standing inside my room staring at me. This occurred well after housekeeping had already cleaned the room. I never answered a knock at the door, nor did I request that the minibar be restocked, so I have no idea why anyone entered my room. I immediately contacted management, and Jonathan explained that she knocked three times before entering to restock the minibar. That explanation is unacceptable. I never gave permission for anyone to enter my room. I could have been undressed, asleep, or in any number of vulnerable situations. Waking up to a stranger standing inside my room was frightening and completely inappropriate. This was a serious violation of my privacy and left me feeling unsafe. No guest should have to experience something like this. What should have been a relaxing stay was completely overshadowed by this incident, and I left very disappointed with the hotel's handling of such a significant breach of guest privacy.

They were always kind and attentive to my needs. I have stayed before and always return. Definitely a favorite when I am in town.

This is a great find in Beverly Hills. The public areas very tasteful and clean. The staff delightful. The room was nice but a little tight for two people sharing. Housekeeping was excellent. For the price it couldn’t be better. Would definitely stay there again

No hooks in bathroom for towels. No water or ice machines. Removable shower arm did not work. Lights were too low for restroom. Poor water pressure. Carpets could use a clean. Pool didn’t appear to be cleaned daily, but the pool side amenities were nice. For the price I paid , parking could have been included.

Such a cute hotel in a fantastic location! The staff was incredibly friendly and helpful throughout our stay. Highly recommend!

Always a good deal and up to par

The staff was very friendly and helpful. The pool area was nice, clean, and the water temperature was perfect and had a fireplace for nighttime lounging by the pool. The room was comfortable.

I used to stay here years ago it was great. New owners horrible smell everywhere like cheap gross perfume. Horrible pillows Ac doesn’t work tried 3 rooms then had to get a refund and leave go to the Beverly hillls hotel instead. So sad such a disappointment.

The hotel is OK for the price, but we experienced some very strange inconsistencies. First, when checking in, the front desk agent insisted our room had two twin beds, even though my Expedia booking specified two double beds. However, when we got to the room, they actually were two double beds, which was just confusing. Second, Expedia and all online listings state checkout is at noon, but housekeeping knocked on our door at around 11:15 AM claiming checkout was at 11:00 AM. They ultimately let us stay until noon, but it was disruptive. As for other negatives, the area behind the bed was incredibly dusty and looked like it had never been cleaned. The bathroom also had a noticeable sewage smell, and the water pressure in the shower was low. It is a decent budget option, but the management needs to fix these communication and cleanliness issues.

The guy was really rude and he told us to check out was at 11 but it was at 12 and he was just being really weird in the beginning greeted us and she was really really nice. Also, when I called him in the morning for a charge on my card and he was being really rude about it

Although the property was very clean, this review is based solely on staff. Upon arrival, my credit card, used to reserve the room was charged even before arriving. I asked why, and was informed it’s their new system. My intention was to pay cash for my stay. The in-room safe broke with our belongings locked inside, and staff waited to call for service. Room had a leak and staff refused to give me their names when I informed I was going to send a letter.

Very convenient location and very friendly staff who made me feel at home.

Excellent experience as always.

The location was excellent, you could walk to most places. The staff was very friendly and helpful. They allowed me to check in early, which made a huge difference.. None

When I requested a room change, the process felt odd because the receptionist wanted me to fully check out and pay another deposit. Thankfully, another staff member stepped in and helped resolve the situation professionally. Parking is $50 and there’s additional charges this hotel charges.

The staff is friendly, the rooms are clean and the location is perfect!

Great location, clean room, nice and helpful staff.

Beautiful boutique hotel within walking distance of the shops on Rodeo Drive! Quiet luxury, off-street parking, excellent staff, and comfortable, well-appointed rooms! The bed was very comfortable, too! While the famous brands are close by, The Mosaic should be at the top of your list!

The rooms were very nice and the beds were very comfortable.