Fairfield Inn & Suites Billings

Clean rooms

Good Breakfast. Bed mattress was not good. TV screens on workout equipment did not work. Water in rooms did not get very hot

1

Front desk employees were very helpful and friendly. The room was very clean and comfortable. It was nice and quiet at night.

Nothing Not organized

Very nice property!! Clean safe and helpful staff!!

Slow internet and not many channels to watch

My son and I arrived late around midnight. We were initially assigned a non-smoking room that unfortunately someone had fouled in the not too distant past with cigarette smoke. The the front desk clerk immediately found us another room that was immaculate without a problem. The breakfast was fine.

Booked an ADA room because my sister uses a wheelchair.I was supposed to be able to put a rollaway in the room. The room was entirely too small to do that. I ended up booking another room just for myself. The ADA room had Carpet throughout the bedroom area. That makes it very difficult to move a wheelchair. The bathroom was a nightmare. The roll in shower had no shower curtain. Water got everywhere and made it a slipping hazard. The shower seat was entirely too low. There was no way my sister could push herself up off of that shower chair. She ended up taking sponge baths.There was not enough space under the sink for her to slide her wheelchair into. To top it all off there were spiders and bugs in the bathroom. There were one good things about the stay. The staff was fantastic and tried to address it as many of our problems as they could. We will not stay there next year on our way up to glacier national Park

LOCATION TO WHERE I NEEDED TO GO.

The room was very clean and the staff were super friendly. Breakfast had good and healthy options.

Disappointing

Staff was very helpful and rooms were very clean

The hotel and room were updated and modern. The staff were very nice. The breakfast was okay - not a great variety of hot foods. The shower drain was really gross and didn't drain at all - almost overflowing during a short shower.

The room and bed was clean and comfortable. The bathroom was the biggest reason for the low rating. The shower was dirty upon arrival, there was hair and some grime in there already. The shower door did not stay closed, it would stay open about 12 inches. The hottest temperature of the shower was tepid, at best.

The beds were so comfortable. The room clean and a great breakfast!

Had a room on 2nd floor. Room above me on the 3rd floor was very noisy. Not the people in the room but just the noise of them walking across the floor were very squeaky and woke me up multiple times. Seemed like an old house from the early 1900s. Breakfast was disappointing. Very few options. Minimal parking spaces.

Clean. Had breakfast.

Clean updated room. Very hard mattress

Comfortable beds. Nice breakfast. Has some trouble getting checked in. I was charged additional fees.. It was resolved, but took a couple phone calls.