Harrah's Gulf Coast Hotel & Casino - A Caesars Rewards Destination

Good

The only bad thing was when I checked in, the room hadn't been cleaned. The manager quickly got me situated in another room and gave me a $50 credit on my room tab. Didn't expect a $250 per night room to be dirty, but .

Top sheet was stained

Took forever to get lukewarm water and curtains wouldn’t close enough to block the sun out

Ok

Our stay was really great. The room was clean, elevators were fast and efficient. We enjoyed the pool, restaurants, and the Starbucks coffee in the morning. The pool area itself was a bit uncomfortable as the area surrounding the pool had tiny little bits of the surface design that hurt our feet and became stuck. The walkway over to the blind tiger could desperately use some attention and looks pretty bleak from above. The staff were very kind however and the entire experience and interactions with employees and guests were very good.

Overall is was a good stay. Food, drinks, staff and environment were great. The only thing i had an issue with was they don’t clean the rooms for the entirety of your stay. The shower nozzles were almost empty. Trash cans were too small to have for 4 days and no one come empty it. Feels a little lazy to me personally. Also the outlets for the chargers didn’t work in some places

The pool and also the staff at Sizzle & Salt . Drinks were great also cost efficient; food also was delicious. At check-in there was an option to check-in early but with a $28 dollar fee, that's fine but the room I did get was on the pet floor with a horrible view of the roof. When reserving I picked a room with a nice view . They do not freshen your room up daily but charge a daily resort fee. The plug in the room on the nightstand didn't work. There was no microwave in the room and the Wi-Fi wasn't good. The building had to be evacuated due to the fire alarm going off at 3a.m, never was told when we could go back inside. Stood outside with no further communication. Casino does not have a buffet, also did not see any servers for drinks. Not sure if they offer free drinks while playing. Onsite Restaurants near the rear of the Casino food quality could be better also everything closes early. Nothing to do after hours unless you leave the property not everyone is a 9-5 person . The ATM fee was also $9.99

Everything.. very convenient to everything Nothing

Very good

Room service could be better.

Exceptional

Good

I like the location of the property, the fact that everything is right there and we really didn't have to leave for nothing unless we wanted to. The plug in the room on the night stand didn't work. Sizzle and salt needs to be replaced. The service there was horrible. The housekeeping staff can clean the rooms better there was paper behind the stand under the television. They could also wipe down and clean the bathrooms better. Then when we called for towels we were told we had already called three time prior and had never called. Told we had a connecting room with someone and they had already gotten towels for us. The housekeeping staff member was very rude and disrespectful and don't need to be employed with that type of attitude while working in the public with people. There was no microwave in the room and the WiFi wasn't good.

Exceptional

The staff really does exhibit southern charm. To the bell hop to the front desk associates to the custodial crew, everyone was friendly, helpful and pleasant. I liked how there is separation between the gaming area and the hotel rooms, plus the pool area was active and chill with the bar and live DJ. I did have challenges that were reported regarding the room furniture (damaged), but overall I would stay again.

This one is one of worst hotels I’ve stayed at on the strip I wasn’t given the room I was booked and the rooms floor wasn’t cleaned

Passable

.

Very good