Crowne Plaza Suites MSP Airport - Mall of America by IHG

Everyone was very helpful. Parking was confusing because of the remodel. We did find a couple empty beer bottles behind the drapes.

The room was clean and comfortable. Parking was a disaster because of renovations going on to the ramp they use.

Convenient location

I had no problem with my room

Was ok, only bothered me to much noises the people from the next door until 2:00 am.

I booked this hotel specifically because it had a hot tub. It was not in service with no mention of it at check in. Got all ready to go to find out once down there that it was not in service. The lady at the front desk during check in was also oblivious to me standing there waiting to check in.

I’m hoping I just stayed here at the wrong time. The parking garage was being worked on, so I had to park on the lower levels are walk up four flights of stairs. Two of the elevators were not working and the other two had major issues. The rooms were very muggy and the a/c was leaking on the carpet. Overall, I would give this property a low score but am willing to give it another shot on my next trip.

Loved the lady who checked us in

We stayed the night before we flew out of MSP. Very quiet, very secure, staff super friendly and helpful! The shuttle driver was so great too, helping my elderly mom in and out of the shuttle and just being super sweet.

Clean and nice

I took a cold shower in the morning. Parking lot is under construction which made it hard to access and confusing to get back to the hotel from there.

The room was comfortable and clean and the price was good I took a cold shower in the morning. Parking lot is under construction which made it hard to access and confusing to get back to the hotel from there.

One of my favorite places to stay in Minneapolis

Cleanliness can use improvement

Beautiful aesthetic. Did not access bar or breakfast, but bar options looked good. Parking garage was under construction which made parking difficult, and signs were inaccurate causing more confusion.

Clean room

The hotel was not the cleanest air conditioner did not work

Pool was closed for repairs but I was informed upon arrival. The Sauna and hot tub were open. When I was leaving the pool was being repaired.

Courteous way the staff treats the guests and assist with the any needs that arise is beyond my expectations. I will definitely be staying there again when I am in town. Pool was closed for repairs but I was informed upon arrival. The Sauna and hot tub were open. When I was leaving the pool was being repaired.

Pool wasn’t usable. Only found out after checked in