Embassy Suites by Hilton Minneapolis Bloomington Edina

Superb

The staff were very helpful. The breakfast and happy hour were great and I enjoyed two dinners in the restaurant.

Embassy is always a great value between the spacious rooms, cocktail hour and expansive breakfast. We have been staying here for decades and appreciate the great location, easy parking and updated decor.

Superb

Everything was great

Breakfast. Had to skip the drinks hour. Removal of business-center printers.

Not the best spot. Borderline dirty, very busy. Lobby gets rented out to people to do shows. When we were there it was packed with a Indian jewelery show. PACKED!!. There are better places

We requested towels 4 times after the front desk personnel advised it would be brought to our room ( evening staff - two ladies were horrible, very nonchalant, no sense of urgency) the towels were at the front desk and she could’ve easily handed us the towels vs coming 4 separate times to the front desk. The second morning of our stay I spoke with the manager who was aware of our issues, he is the best thing that happened this visit. He got our room moved. During this time, they were a system outage and no one could get assigned keys. He was very attentive, he ran up n down the hotel stairs for hours attending to each guests, getting them in and out of their rooms, remained very professional when guests became irate and inpatient. I appreciate his service during our stay. Overall the experience was like a Quality I

Rooms were great staff was friendly and the breakfast was really good. You do get two complementary drinks from the bar also.

Superb

It’s a busy hotel not enough staff. The pool area kept running out of towels, kept asking for pool towels and regulars it took an good hour to get towels delivered, the phone don’t work inside the room to call the front desk, the staff that worked that night was rude and aggressive if I had thin blonde hair I would be mad at the world as well, the room could be cleaner, the room didn’t have extra blankets when asked for an extra blanket the front desk lady with blonde long thin slammed the blanket down on the counter with an attitude you have an extra blanket in the drawer in your room the blanket was also thin so you need a couple to stay warm. Not enough staff for the restaurant waited about 15 minutes no acknowledge me to take my order so I just left The location is great you are close to everything

Can’t believe they only allow a limited number of pillows per room. Most people sleep with several pillows. 5 people, 7 pillows allowed!

Exceptional

Room was clean and as expected.

Room was good. Although you could hear alot of people in the halls. Beds were OK. Seemed like the mattresses weren't at firm as they should have been. Breakfast. We had to be out the door at 6:15 most mornings and weren't back before 6:30 to enjoy the amenities. I was sent a text from Savannah asking how our stay was. So I commented to her about missing out on the breakfasts. She told me there was a grab bag to go that we could take at 6:15 AM. We checked the front desk and the people setting up the breakfast the next morning and they knew nothing about the "grab bag" breakfast. That was disappointing. So we asked at the front desk and they said they do not do this so not sure what happened but we did not get any help with that. No breakfast at all the entire stay. That was one of the reasons why we stayed there. But we lived. So either the staff isn't aware of the "grab bag" policy or they didn't want to do it.

Y OU CHARGE ME FOR PARKING. IT W ASN'T ON THE TH INTERNET.

Stayed here many times, enjoy the layout and the fact rooms have been updated Lack of stairs, wait for lifts can be painful

Great experience! Best breakfast, wish I could learn to make omelettes the way they do! Clean room, comfortable beds. Very friendly staff. Easy parking. Will definitely be back.

Parking was a little tight

Nothing at all Drove 14.5 hours from Canada with 3 kids under 6. We got there and were told they over booked and gave us a sheet to go stay at another hotel 10 minutes away. He then stated the hotel tried to call me three times…. Never got a call. Best part was I called the hotel at around 4pm to say I was not going to be checking in until around 1am, they said that was totally fine! The staff member was terrible and could not care less about my frustrations. He then canceled my entire booking and I have yet to receive a refund. He canceled my stay through booking.com but stated I “no showed”. The next day I tried calling the front desk 4 times and no one answered. The front desk at the hotel I stayed at called and they answered right away. Terrible experience. Would never recommend anyone to stay at this hotel and we will certainly never be back.